Rishika Kapoor Email & Phone Number

Halifax, Nova Scotia, Canada

Kitchener, Ontario, Canada

• Greeting customers and helping them to find the products they are looking for.• Providing product information, answering questions, and offering recommendations to customers.• Upselling products and services to customers to maximize sales.• Building and maintaining long-term customer relationships by providing personalized service and addressing customer concerns or inquiries. Have advanced knowledge in operating cash registers, handle cash, credit card transactions, and issue receipts accurately.Assist customers in locating merchandise and suggest appropriate options based on their preferences and requirements.

Amritsar/Ludhiana Area

• Executes excellent sales floor merchandising and selling.• Developed community reputation through commitment to customer satisfaction and strong client relationships. Handle inbound calls from customers and provide assistance by addressing their questions, concerns, or issues. Moreover, providing product information, troubleshooting technical problems, processing orders, or resolving complaints.Provide excellent customer service by actively listening to customers, empathizing with their situation, and offering appropriate solutions or guidance. Maintain a positive and professional demeanor while interacting with customers.Accurately document customer interactions, inquiries, and resolutions in the call center's database or CRM system. Maintain detailed and organized records for future reference, analysis, and reporting purposesExpert in handling multiple tasks simultaneously, such as answering phone calls, responding to emails or live chat inquiries, and updating customer information in the system. Efficiently manage time and prioritize tasks to ensure timely responses and resolutions.

Amritsar/Ludhiana Area

Determine the most efficient routes for truck drivers based on factors such as distance, traffic conditions, delivery deadlines, and customer requirements. Develop and adjust schedules to optimize delivery efficiencyAssign appropriate loads to available trucks and drivers, considering factors like truck capacity, driver availability, and customer demands. Ensure that loads are properly matched with the capabilities and requirements of the trucks and drivers.Provide exceptional customer service by promptly responding to customer inquiries, concerns, or requests related to deliveries. Maintain a professional and helpful attitude while addressing customer issues and striving for customer satisfactionnalyze situations and make informed decisions when unexpected challenges arise, such as rerouting trucks due to road closures or finding alternative solutions for time-sensitive deliveries. Use critical thinking and problem-solving skills to resolve issues efficiently.

Amritsar/Ludhiana Area

• Responding to customer inquiries via phone, email, or live chat in a timely and professional manner.• Resolving customer complaints or concerns with empathy, patience, and diplomacy.• Identifying opportunities to upsell or cross-sell products and services to customers. Experienced in establishing call center guidelines, protocols, and company policies while assisting customers. This includes adhering to security measures, privacy regulations, and quality standards. Collaborate with team members, supervisors, or other departments to seek assistance, share knowledge, or escalate complex issues. Foster a positive and supportive team environment.

Global Business Management, Business, Management, Marketing, And Related Support Services

Certificate, Business Analysis

Bachelor Of Commerce - Bcom, International Business/Trade/Commerce

Cold Calling