Valentina Espinosa Vanegas Email & Phone Number

Halifax, Nova Scotia, Canada

• Engaged in customer interactions via inbound and outbound calls, emails, and chat platforms, promptly addressing inquiries, concerns, and resolving issues.
• Efficiently navigated through internal systems, databases, and knowledge bases to retrieve relevant information and resolve customer queries effectively.
• Maintained accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM system.

Pereira, Risaralda, Colombia

Halifax, Nova Scotia, Canada

• Engaged with and understand more than 100 customers per day, including discovering and responding to customer needs through clear and pleasant communication.
• Met store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security.
• Meticulously handled POS system transactions, including credit, cash, exchanges, and refunds, to ensure seamless and accurate cash flow.

Halifax, Nova Scotia, Canada

• Delivered exceptional in-store shopping experience staying informed about the latest sales offerings and loyalty programs.
• Built a delighted and loyal customer base through engagement, uncovering needs, making product recommendations, and capturing customer information to support continued communication with the company.
• Assisted with floor set execution, window changes, visual presentation, and marketing placement as needed.

Pereira, Risaralda, Colombia

• Supported the sales department in preparing and sorting source data for computer entry, reviewed for errors, corrected any incompatibilities, and checked the output.
• Developed a Microsoft Excel-based CRM tool to monitor customer loyalty activities, including tracking customer interactions, managing loyalty programs, and generating reports to support decision-making.
• Monitored the sales progress of sales representatives using dashboards created in Microsoft Excel and Salesforce, tracking KPIs and generating results reports.
• Conducted data analysis to identify trends, patterns, and opportunities for process improvement, offering actionable insights to drive sales effectiveness and efficiency.