Valentina Espinosa Vanegas Email & Phone Number

Halifax, Nova Scotia, Canada

• Engaged in customer interactions via inbound and outbound calls, emails, and chat platforms, promptly addressing inquiries, concerns, and resolving issues.• Efficiently navigated through internal systems, databases, and knowledge bases to retrieve relevant information and resolve customer queries effectively.• Maintained accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM system.

Pereira, Risaralda, Colombia

Halifax, Nova Scotia, Canada

• Engaged with and understand more than 100 customers per day, including discovering and responding to customer needs through clear and pleasant communication.• Met store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security.• Meticulously handled POS system transactions, including credit, cash, exchanges, and refunds, to ensure seamless and accurate cash flow.

Halifax, Nova Scotia, Canada

• Delivered exceptional in-store shopping experience staying informed about the latest sales offerings and loyalty programs.• Built a delighted and loyal customer base through engagement, uncovering needs, making product recommendations, and capturing customer information to support continued communication with the company.• Assisted with floor set execution, window changes, visual presentation, and marketing placement as needed.

Pereira, Risaralda, Colombia

• Supported the sales department in preparing and sorting source data for computer entry, reviewed for errors, corrected any incompatibilities, and checked the output. • Developed a Microsoft Excel-based CRM tool to monitor customer loyalty activities, including tracking customer interactions, managing loyalty programs, and generating reports to support decision-making.• Monitored the sales progress of sales representatives using dashboards created in Microsoft Excel and Salesforce, tracking KPIs and generating results reports.• Conducted data analysis to identify trends, patterns, and opportunities for process improvement, offering actionable insights to drive sales effectiveness and efficiency.