- Led a team of sales professionals and trainers to achieve sales targets and customer satisfaction goals.- Trained new joiners for customer service and inside sales process. - Managed the process training for Ed-Tech(study’n’learn and udamy) & Dreamport (us process)- Managed the entire training of Dreamport (air ticketing and seat reservation) sales process.- Developed and implemented training programs and sales strategies to drive revenue growth and improve the customer service and sales skills.- Conducted the Seminars and Webinars for Bulk sales.- Trained and mentored team members to enhance product knowledge, sales techniques, and leadership skills- Managed and evaluated training effectiveness and sales performance, providing coaching and guidance to improve results.- Responsible to train the agents to managed customer inquiries and complaints through email and live chat, resolving issues in a timely manner with maximum customer satisfaction rate.- Assisted customers with product information, troubleshooting, and order processing via chat and email systems.- Managed the process and clients requirements.- Prepared training Content for TNI and TNA and for new product launch training.- Conducted Training Need Identification (TNI) and Training Need Analysis (TNA) to identify skill gaps and develop targeted training programs. - Designed and delivered training interventions to address identified needs, resulting in improved team performance and productivity. - Utilized TNI and TNA insights to inform training strategy and optimize resource allocation.- Managed and maintained batch throughput, batch attrition, employee retention, certification throughput.- Maintained Training Reports and MIS.Key Achievements:- Successfully led the team to consistently exceed sales targets and achieve highest sales performance awards- Developed and delivered training programs that resulted in significant improvement in sales skills and product knowledge

I promoted as a process trainer in same organisation

I started my career from this company as a CSR. This was a best platform for my career