Rishi Kumar Email & Phone Number

Gurugram, Haryana, India

• Redesigned the personal loan user flow, increasing 25% loan offers.
• Analysed & reduced the inefficiency of drop-off communications which led to 30% increase in personal loan disbursals.
• Designed a product for the collection & repayment of personal loans, leading to 93% Bucket-X repayments.
• Managed end-to-end co-lending product integrations for 2+ partners doing business of ~300Cr annually

Gurugram, Haryana, India

• Designed 10+ frameworks for CX and implemented them on analytical systems to track customer and driver experience end-to-end.
• Successfully conducted an NPS Survey, identifying 5+ causes behind the falling NPS score.
• Set up a TMS system for efficient management of driver queries, increasing operational efficiency and resulting in a ~1.5x increase in the ticket resolution rate.
• Redesigned the Driver's Earnings dashboard to ease the user experience, resulting in a ~50% decrease in invoice-related queries.
• Conducted in-depth competitor research across 5+ countries for Fleet Management Systems (FMS) and charging apps, identifying market trends and providing opportunities for improvement.

New Delhi, Delhi, India

• Worked on Promotion Response and Marketing Mix Projects:
• Collaborated with cross-functional teams on various client projects, leveraging data analytics to analyze patient-level data for different promotion campaigns. Utilized statistical modeling and business understanding.
• Provided data-driven insights and recommendations for efficient targeting, aiming to maximize customer acquisition and retention while optimizing resources.
• Optimized the budget for upcoming cycles using a profitability model based on mROI (marginal return on investment) to enhance profitability and support sustainable business growth.I specialize in driving data-driven.

Patna, Bihar, India

• Motorsports Team Leadership:
• As the leader of a dynamic cross-functional team of 25+ members, I directed collaboration and ensured effective results. I represented IIT Patna at the prestigious student F1 racing event SUPRA, showcasing our.
• A notable achievement was designing and manufacturing the suspension system for our student formula car, contributing to our impressive rank of 26 in 2019. Additionally, I secured sponsorship worth Rs. 4.5 Lakh.
• To ensure project success, I meticulously constructed a comprehensive financial plan and established realistic timelines, guiding our team through the 6-month-long endeavor. This experience honed my skills in project.

India

• Throughout my journey as a subject matter expert in Mechanical Engineering, I had the incredible opportunity to leverage my expertise in helping students grasp and conquer complex concepts within the field. Guiding and.
• I deeply believe in education's power, which is why my primary mission is to teach students the principles of mechanical engineering and help them overcome obstacles with confidence. I'm enjoying breaking complex ideas.
• This experience as a subject matter expert has not only expanded my technical prowess but has also honed my communication and problem-solving skills. My unwavering dedication lies in making a positive impact on the.

Bachelor Of Technology - Btech, 8.96

Activities and Societies: Student Council of Mechanical Engineering, NSS IIT Patna, IITP MOTORSPORTSDepartment Rank- 3rd Honoured by.

Education record

Activities and Societies: NSS, VolleyballFrom: 6th to 12th X (CGPA): 10/10 XII %: 93.2%