Rishi Kumar Email & Phone Number

Gurugram, Haryana, India

• Redesigned the personal loan user flow, increasing 25% loan offers.• Analysed & reduced the inefficiency of drop-off communications which led to 30% increase in personal loan disbursals.• Designed a product for the collection & repayment of personal loans, leading to 93% Bucket-X repayments.• Managed end-to-end co-lending product integrations for 2+ partners doing business of ~300Cr annually

Gurugram, Haryana, India

• Designed 10+ frameworks for CX and implemented them on analytical systems to track customer and driver experience end-to-end.• Successfully conducted an NPS Survey, identifying 5+ causes behind the falling NPS score.• Set up a TMS system for efficient management of driver queries, increasing operational efficiency and resulting in a ~1.5x increase in the ticket resolution rate.• Redesigned the Driver's Earnings dashboard to ease the user experience, resulting in a ~50% decrease in invoice-related queries.• Conducted in-depth competitor research across 5+ countries for Fleet Management Systems (FMS) and charging apps, identifying market trends and providing opportunities for improvement.

New Delhi, Delhi, India

Worked on Promotion Response and Marketing Mix Projects:• Collaborated with cross-functional teams on various client projects, leveraging data analytics to analyze patient-level data for different promotion campaigns. Utilized statistical modeling and business understanding to evaluate the impact and performance of each channel, driving business growth.• Provided data-driven insights and recommendations for efficient targeting, aiming to maximize customer acquisition and retention while optimizing resources.• Optimized the budget for upcoming cycles using a profitability model based on mROI (marginal return on investment) to enhance profitability and support sustainable business growth.I specialize in driving data-driven decision-making, optimizing promotion campaigns, and maximizing business growth. Let's connect to explore opportunities and discuss data analytics projects in the field of promotion response and marketing mix.

Patna, Bihar, India

Motorsports Team Leadership:•As the leader of a dynamic cross-functional team of 25+ members, I directed collaboration and ensured effective results. I represented IIT Patna at the prestigious student F1 racing event SUPRA, showcasing our institution's talent and passion on a competitive platform.•A notable achievement was designing and manufacturing the suspension system for our student formula car, contributing to our impressive rank of 26 in 2019. Additionally, I secured sponsorship worth Rs. 4.5 Lakh, enabling us to bring our vision to life.•To ensure project success, I meticulously constructed a comprehensive financial plan and established realistic timelines, guiding our team through the 6-month-long endeavor. This experience honed my skills in project management, team leadership, and strategic planning.I am excited to leverage my motorsports expertise, leadership acumen, and collaborative spirit to drive success in challenging environments. Let's connect to explore opportunities in the field of motorsports, engineering, or any other ventures where passion, teamwork, and innovation converge.

India

•Throughout my journey as a subject matter expert in Mechanical Engineering, I had the incredible opportunity to leverage my expertise in helping students grasp and conquer complex concepts within the field. Guiding and supporting over 100+ students, I took immense pride in enabling them to navigate challenges and achieve academic excellence.•I deeply believe in education's power, which is why my primary mission is to teach students the principles of mechanical engineering and help them overcome obstacles with confidence. I'm enjoying breaking complex ideas into simple, comprehensible bits of knowledge and presenting explanations that can be understood by learners.•This experience as a subject matter expert has not only expanded my technical prowess but has also honed my communication and problem-solving skills. My unwavering dedication lies in making a positive impact on the lives of students, unlocking their full potential within the realm of Mechanical Engineering.Let's connect to explore opportunities in the exciting field of Mechanical Engineering, education, or any other related areas. I am always eager to share my knowledge and contribute to the success of aspiring engineers.

Bachelor Of Technology - Btech, 8.96

Activities and Societies: Student Council of Mechanical Engineering, NSS IIT Patna, IITP MOTORSPORTSDepartment Rank- 3rd Honoured.

Education record

Activities and Societies: NSS, VolleyballFrom: 6th to 12th X (CGPA): 10/10 XII %: 93.2%