Rishabh Jha Email & Phone Number

Gurugram, Haryana, India

Manages a team of 30 associates , supporting them with daily operational tasks in terms of content moderation of client• Ensuring optimal performance by teammates to pertain to the SLAs by the client. • Regularly assess teammates' performance and provide constructive feedback and solutions.• Coordinating sessions with the Wellness Department to ensure the teammate's well-being.• Client servicing and ensuring the client receives what is promised.• Coordination with several verticals of the business.• Keeping track of the BQs and motivating them to enhance their everyday performance and efficiency.• Building relationships among employees by managing multiple weekly games and activities.

Gurugram, Haryana, India

Tier 1 & 2 Email and Tier 1 Chat Support :Achievements -1. Helped set-up the process (FinTech Email Support)2. Structured NH's and handled a cross skilled batch of 36 associate from Cross skill functional for both Tiers. 3. Effectively handled challenges & roadblocks to contribute in upskilling & capacity of the process.Got consistent Best Team Leader Award in H1 & H2 2023.- Motivated and inspired the team to surpass thier potential.- Responsible to extensively driving CSAT/AHT/NPS- Modify Operations as needed to meet SLA under Supervision of Manager.- Got opportunity to work as Temp OM till next transition and handled 78 Associates.- Ran Power Hours/Fly the Round to effectively drive engagement among the team.- Hosted on-site TownHall to experience and share the immense happiness of growth within the campaign.

Gurugram, Haryana, India

Tier 1 Chat & Phone Support :• Responsible for the day-to-day supervision of 20 - 30 associates including work and attendance monitoring.• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.• Identify performance related issues, develop an action plan for improvement. Communicate expectations to employees and provide timely updates.• Provide subject matter expertise in handling escalated customer calls as needed.• Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities.

Gurugram, Haryana, India

Tier 1 Monetisation and Tier 2 Customer Escalations :• Ranked No. 1 in Videos (LOB) as a associate.• Got appreciation from various Ops Leaders & Floor Leaders to churn up the volume to save SLA and to help maintain LA by effective communication with the team.

Master Of Business Administration - Mba, Operations Management And Supervision, First Division

Activities and Societies: Project Work - Operational Growth and Management

Bachelor Of Technology - Btech, Mechanical Engineering, First Divison

Activities and Societies: Project Work : C++ Language Auto CAD

Bachelor Of Arts - Ba, English Hons., Second Division

Activities and Societies: Novel Writing

Graduate, Science, 9.5 Cgpa In 10Th, 78% In 12Th

Activities and Societies: Won various competitions : 1. Best Singer 2. Interschool Football Match 3. Mr. Century Award - Farewell Awards