Simran Kaur Email & Phone Number

Gurugram, Haryana, India

Created or maintained database of Team Performance on Daily Basis.• Leveraged expert functional knowledge.• Developed comprehensive training programs to ensure effective knowledge transfer and successful product adoption.• Identified areas of improvement by analyzing Team feedback surveys.• Coordinated resources across multiple departments to complete work efficiently.• Prepared reports to summarize operational results and performance.• Worked on overall Team Performance.• Share Feedbacks to the resources and align sessions as per their requirements.• Provide Conceptual Clarity by giving refresher sessions• Provide Process Knowledge Test (PKT) on a Weekly basis so that the team will be align on a same page.• Worked as a bridge between Team leads and Resources to maintain hierarchy so that we can work as a Team.• Managed time efficiently in order to complete all tasks within deadlines.

Gurugram, Haryana, India

Identified support issues and initiated actions for resolution.• Met deadlines while maintaining high-quality deliverables.• Worked with coworkers to complete tasks.• Work closely with the team by ensuring a seamless follow-up process.• Document all interactions and work with SME/TL. Review content (images/videos/text) per the defined guidelines,• Thoroughly assess ad's content with quality and accuracy.• Approve or disapprove new and changed ad submissions based on policy guidelines.• Responsible to ensure all deliverables for the team are completed with specified quality standards and deployed within timelines.• Developed domain expertise and worked like an SME/mentor to the new batches• Decision making for the concept of flagging content.Providing the services to clients relevant parties (Ops and Non-Ops), Eng/PM team.

Master'S Degree, Business/Commerce, General

Bachelor'S Degree, Business/Commerce, General