• Took over from my predecessor when the Conference was only 3 weeks away and ran it successfully; since then increased the number of delegates using different methods of promotions such as ‘3 for 2’ and getting delegates from worldwide.• Fully managed and executed the Company’s annual conference ‘Moving and Handling People’, by carrying out all administration duties for over 500 people, delegate bookings, responding to all enquiries and dealing with all last minute issues this made me work very calmly even when under a lot of pressure.• Assisted the Marketing Officer with creating and implementing the Conference marketing plan, proof read the brochures, advertisements, programme book and the posters, this helped in the success of the Conference and enhanced my team player skills.• Recruited and coordinated the resources for the Conference; internal and external staff, catering, Health & Safety, Accommodation and Logistics for the Exhibitors and Facilitators. Making sure all Exhibitor stands were up on time, sorting duties for the staff and made sure they followed the staff briefings provided.• Made sure everything was within the budget and dealt with post-event evaluation (including data entry and analysis).• Organised DLF’s 40th Anniversary event at the House of Lords which was attended by various Ministers and Lords, managed the guest list before and during the event, the event was successful and all guests appreciated the overall

Managed ongoing relationships with commercial sponsors, including regular communication to ensure they benefited from their sponsorship agreements and as a result sponsors renewed their membership.Responded to all customer and prospect enquiries regarding DLF Data in an accurate and timely manner, including the setting up of free trials strengthened my planning and organization skills.

Managed the telemarketing consultants through scheduling, personal development plans, motivational schemes, payroll management and assisting to achieve their targets. This strengthened my leadership skills while managing the call centre of 150 telemarketing consultants and assisted in putting my HR theory skills into practice.Acting as the key point of contact in terms of resourcing and scheduling of workforce so as to start Campaigns on time with all the required information enhanced my skills of working under pressure.Key liaison between Sales, HR and Finance department for efficient operation of the HR Office, this assisted me to enhance my planning and organising and communication skills.Assisted HR in recruiting the Telemarketing consultants, inducting them and sat in disciplinary and grievance meetings; assisted Finance with payroll by keeping track of Holidays and Sick leaves.

• B2B Tele-marketing IT products and services for major IT companies like IBM, Microsoft, and Oracle where my communication and persuasive skills on the phone were enhanced.• My team player skills strengthened whilst working in a team and assisting others with their campaigns; I achieved a bonus on my first month of commencing work.• Worked as an acting team leader whilst team leader on annual leave, assisted the consultants with daily work, held morning huddles and ended the month with being the highest target achiever in the whole call centre.

In charge of a team that is responsible for the relevant staffing/ nursing needs, developed my leadership qualities. Handling all queries and complaints that arise by solving them, developed my ability to make the right decisions instantly.Booked nurses over the phone for hospitals and residential care homes took all their requests and along side called the nurses available to work, this built my communication skills.