- Foster cohesive relationship with Second Line of Defence Risk Partners (FCG/AML, InfoSec, Credit, Operational, and Compliance)- Build strong relationship with clients (ISO/PayFac)- Determine effectiveness of client (ISO/PayFac) policies and procedures through Due Diligence onboarding and annual reviews- Create and manage remediation plans throughout the client lifecycle- Guide clients through necessary changes to meet Bank and Card Brand requirements- Generate reporting of remediation progress and present to critical leadership teams

- Plays a key role in growing team to add Analyst positions as team responsibilities expand- Trains and coaches team members on standard job roles- Manages ACH Reject process, including daily, and monthly reconciling- Leads internal collections process- Facilitates external collections relationships with multiple collections agencies and law firms- Facilitates communication between partners for external risk reviews and audits- Leads difficult conversations with clients when establishing reserves, closing accounts and/or revising business best practices - Develops new processes for existing and new risk monitoring tools - Embodies, upholds, and reinforces risk team code of ethics

- Managed multiple reports for account updates and suspicious transactions monitoring of over 5,000 accounts across multiple platforms- Facilitated interdepartmental communication - Conducted periodic and ad hoc account reviews to determine strength of business based on financial documents and credit card processing history- Enhanced cross departmental reporting; Risk, Accounting, Underwriting and Support- Created interdepartmental automation procedures and facilitated trainings- Imagined, organized, collaborated with the Development team to streamline ACH Reject process in SalesForce- Created and maintained knowledge base materials - Responsible for department 360 Review, coordinated team response, identified new policies and procedures, delegated and managed action steps based on critical feedback- ​​Adopted Senior Risk Analysts duties as they transitioned into retirement

- Conducted investigations of business’ legitimacy, reputation and credit worthiness- Determined financial risk associated with boarding new accounts- Managed transfer of responsibility of bank change process and other account updates to this department- Created training materials for daily procedures - Provided continued support when department was understaffed- Coordinated adoption of CRM

- Managed phone queue, email inbox- Aided in transition from Gmail to Salesforce- Managed team trainings and interdepartmental new hire training