Risk Management Director
CurrentRecruited to improve the emergency management program for the organization and design proactive responses in key areas of compliance, risk, and continuity to build a more resilient organization. Manage 11 direct/indirect employees and retain responsibility for all safety, hazard analysis, legal, worker’s compensation, incident investigations, mortality reviews and emergency management for 15K patients, 745 employees and 15 locations throughout Phoenix, AZ and Albuquerque, NM. Major Accomplishments:— Co-Leader of the business continuity committee responsible for developing policies, established standards not already in place and preparing for Joint Commission Certification. — Applied skills in change management to develop continuous improvement policies using needs assessments and monitoring procedures that allowed for better reporting and reduced audit deficiencies by 95%.— Fostered a culture of information sharing and open reporting of compliance violations at all levels of the organization. — Improved claims management along with employee management practices to successfully reduced company modification rates down to 0.6% and expenses more than 30%. — Developed internal records request and processing program that improved privacy of patient records and increased annual revenue by 5% (~$75,0000+/year).— Conducted annual reviews and exercises to identify gaps and adjust business continuity plans to align with company strategies, goals and objectives. — Utilize a variety of measurement tools to evaluate effectiveness of programs and identify needs and gaps to develop effective risk management strategies, monitor compliance, and take corrective action as needed. — Recognized for continuous employee development that resulted in key departments successfully maintaining operations this was particularly evident during the COVID-19 pandemic when staff levels fluctuated due to exposure quarantines and illnesses.
