Rizaldy Aquino Email & Phone Number

United Arab Emirates

Sharjah, United Arab Emirates

Sharjah, United Arab Emirates

Dubai, United Arab Emirates

Responsibilities:• Traveling to customer sites in GCC Region to perform installations, troubleshooting, and maintenance of all machine tool equipment.• Provides operator training for machine applications and basic maintenance of machine tool equipment.• Prepares appropriate documentation for service reports in regards to status of machine issues, repairs, and installation.• Respond to customer phone calls and emails about inquiries, service requests and concerns.• Ensure that any technical problems that arise are effectively and promptly resolved to the customer’s satisfaction by providing immediate solutions & technical assistance on-site.• Conducting pre-sales activities and reviews including customer visits, evaluation of opportunities, machine assessment and recommendations, and part processing recommendations.Achievements:• Performed commissioning/installations, repairs, and preventive maintenance of HAAS machines (CNC Milling & Lathe), and Renishaw Probes to several companies in GCC Regions such as United Arab Emirates, Saudi Arabia, Kuwait, and Qatar.• Conducted application & maintenance training of HAAS Machines and Renishaw Probing to several companies in GCC Regions such as United Arab Emirates, Saudi Arabia, Kuwait, and Qatar.Product Concentration:HAAS : CNC Milling (Vertical Machining Center), CNC Lathe (Turning Machining Center), CNC Rotary Tables (4th& 5th Axis)RENISHAW : Probing Systems for CNC Machine tools & Telescoping Ballbar Diagnostic SystemSUNNEN : Honing Machines (Vertical & Horizontal)OTHERS : General Services for any brands of CNC & Conventional Machines.

G. Araneta Ave. Quezon City, Philippines

Responsibilities:• Perform daily field service, including but not limited to: installations, repair and preventive maintenance.• Accomplish on site repairs by providing immediate solutions & technical assistance.• Provide day-to-day accomplishment and progress service reports.• Oversee, assist, and support co-field engineers in order to complete daily assignments successfully.• Responsible in preparing daily schedule assignments, deployment, and monitoring of field service engineers.• Supervise and train junior service engineers and guided them to provide after-sales support.• Coordinate maintenance issues with other departments and supplier to guarantee preventive maintenance processes.Achievements:• Performed commissioning/installations, repairs, and preventive maintenance of more than 300 units of different machines tools: both conventional and CNC to several companies all-over the Philippines.• Accomplished application & maintenance trainings of different machine tools to several companies all-over the Philippines.• Attended seminar on new products, latest updates and plant visitation on most of our suppliers in Japan.Product Concentration:KOIKE : CNC Oxy-Fuel & PLASMA Cutting MachineSODICK : CNC Wirecut EDMs and Electric Discharge MachineOKAMOTO : Surface Grinding Machine (Manual, Automatic & CNC)BRIDGEPORT, TONGTAI, &KITAMURA : CNC Milling (Vertical Machining Center)TONGTAI& CITIZEN : CNC Lathe (Turning Machining Center)KINGRICH&BRIDGEPORT : Conventional Milling MachineGRÄBENER : High-Speed Coining Press Machine LANG : CNC Fine Engraving MachineHEIDENHAIN : Digital Read-Outs and Linear ScalesRENISHAW : Ballbar Diagnostic & Digitizer MachineKITO : Cranes and Hoist (Manual and Electric Type) Do-All : High Speed Bandsaw Machines