Rita Da Silva Email & Phone Number

Provide guidance and support regarding Lifescan’s portfolio of products and consumables.Troubleshooting technical issues with the users over the phone to verify if devices or consumables are faulty, and provide replacement devices when required.Assisting users with the installation and setup of Lifescan’s One Touch Diabetes Management Software.Answer all queries within guidelines/goals established by the client and contact center management, via phone, voicemail, and e-mail.Record and escalate all contacts and complaints according to the clients strict requirements.Consistently achieve call quality score goals to meet client and customer satisfaction goals.

Lisboa E Região, Portugal

Responsible for introducing products to existing and new costumers, retail stores of natural medicines or pharmacies by using all communication methods, (Phone, Email, flyers, etc.) Manage customer satisfaction; deal with new orders, customer complaints, customer suggestions, requests and concerns. Through our customer support line, through email, fax, and web form.Responsible for designing and maintaining the corporate website www.mazemaxx1.com. Including but not limited to replying to customer queries, and orders from the online storefront.Liaise with several Canadian import / export companies to obtain a partnership to introduce the company's products in the Canadian market.Create documentation for all new products describing features and benefits of the products sold.Stay abreast of new developments and researches, in the food supplement industry, and provide the relevant information to the company sales representatives, retailers and consumers as needed.Conduct educational and training presentations regarding new and existing products.Prepare shelf talkers, brochures and other point of purchase sales toolsAssist with the design of new products boxes, labeling and flyers, working with Photoshop, Corel, and Adobe Standard.

Retail store of natural medicines, herbal supplements, Responsible for Stock ManagementResponsbile for liasing with Suppliers.Managing the schedules and workload of associate therapistsTo provide excellent customer service whilst maintaining a positive and friendly approach towards customers and colleagues.To actively greet customers, maintaining an open communication channel to recognize customer requirements and to deal with customer queries in an efficient manner.

Market research in PortugalResponsible for interviewing new consumers to take part in Nielsens' Consumer Panel Services in PortugalResponsible for motivating consumers to take part in all our processes, such as registering their purchases, and responding to specific surveys.Responsible to troubleshoot and follow up with users that were having technical difficulties or queries about how to operate the scanning devicesResponsible for extracting data and for producing reports according to the required specificationsResponsible for consumer retention if they were of statistical importance.

Responsible for answering customer queries, regarding all the tariffs available from SAPO.Responsible for dealing with customer billing issues, confirming if the invoices were processed correctly, or if the users were overpaying or underpaying for their services.Liaising with users regarding unpaid invoices that caused barred access to our services.Responding to customer complaints and escalations regarding unsolved billing issuesTechnical Support for access issues, and access configurations.

Complementary And Alternative Medicine Specialized In Osteopathy

Master’S Degree, Osteopathic Medicine/Osteopathy

Engineer’S Degree, Industrial Engineering And Management