Rita Elia Email & Phone Number

Toronto, On, Ca

• Operation & Maintenance (level 1 & 2) of PS Core and VAS Platforms including SMSC, RBT, among others.• Provide technical solutions to improve and optimize O&M tasks with LINUX scripts for health check and automation purposes.• SMSC/LGP Integration/Acceptance/O&M/Upgrade duties as per the PS-Core guidelines.• Migrated PS-Core platforms “access-params files” into a shared and secure database-driven environment using SQLite and .NET language.• Operations/Development duties of AlfaSports Content Delivery platform for live streaming• Developed software modules required for the backend Content Delivery platform.• Performed setup and configuration of frontend HW encoders, needed prior to live events, to ensure reliable streaming operation.• Carried out recording/archiving/VOD duties, related to Live events.• Developed Automation + Monitoring tools to streamline AlfaSports Platform operations.

Furn-El-Chebbak, Beirut, Lebanon

• Performed the daily and weekly tasks on the different NMS platforms (checking the system errors, database errors, file system errors, disk space availability, general system performance and backups) and provided technical support for end users when needed• Ensured the preventive & corrective maintenance tasks of the NMS platforms (SW&HW).• Troubleshot technical issues on Umbrella/Netcool software, followed them up with supplier’s Support and provided solutions accordingly.• Created views in Umbrella/Webgui for the topology of each switch in Alfa Network to give a general idea of the outages and network state for the management layer.• Developed different policies on Netcool/Impact Server and automation triggers on Umbrella/Netcool Object Server database.• Developed VBA Scripts for Umbrella database automatic update.• Developed PHP scripts for: search feature integration into Umbrella GUI, network outages checking through mobile for management and SM tickets opening directly from Umbrella/Netcool for Network Surveillance team.• Developed UNIX and PHP scripts for: TBSM network hierarchy automatic update, configuration files automatic backup and file generation on an hourly basis containing network outages for performance management team.

• Acquired strong theoretical & practical knowledge of Unix OS, Apache and MySQL.• Learned about the SMSC and REU products by the means of their technical descriptions and training videos.• Performed functional tests for several messaging products for GSM and CDMA networks to insure the quality required.

Switzerland

• Home & Building Automation Project entitled “A Gateway for Exposing KNX Devices in a Web-of-Things Manner”.• Installed a small KNX network reflecting a lighting control application and configured it by software.• Built a Java RESTFul web service that allows the user to control remotely his KNX devices (switch…) using a web browser.

Telecom, Engineering

Activities and Societies: IEEE USJ Student Branch Pastoral Work

Education record