Rita Gitobu, Mcim Email & Phone Number

Nairobi County, Kenya

Kenya

Kenya

Nairobi, Kenya

Established in 2013, Go Gaga Experiential is an agency founded on the values of innovation & creativity, passion, accountability and efficiency. We are committed to providing digital and brand management, conferencing & event management.Our key focus is on education and women empowerment through some of our key assets:- Zuri Awards- Digital Media Awards- Social Media Week NairobiWe also focus in offering our clients the peace of mind that comes along with having a professional, secure and solid organisation dedicated to creating exemplary work.

Nairobi County, Kenya

Nairobi, Kenya

Event Managers Association of Kenya unites event managers across Kenya to create, practice and maintain professional standards for the good of our clients and the growth of our industry. EMAK was developed as a one-stop-shop to assist members of the event industry to operate and prosper in an efficient and cost-effective manner through the services provided.

Nairobi County, Kenya

General Operational Management:● Manage and collaborate with the various department● Use of Project Management and CRM Tools ● Develop and document business processes and internal policies ● Compile and interpret data from the various departments, make strategic decisions based on company goals and develop a plan of action.● Close collaboration with Teams in other countries offering them guidance and key successPeople Management● Provide direction and leadership to various line managers and employees to ensure the achievement of objectives, targets, and strategic plans.● OKR creation, development and management ● Lead, manage and motivate employees to achieve productivity and deliver high-performance results Commercial/Customer Success/Partnership/Technology:● Drive commercial growth through new and existing partnerships measured by Monthly Recurring Revenue B2B.● Provide strategic advice and guidance to executive management, continually provide updates and developments within the industry● Maintain up-to-date knowledge of current and future solutions/ services and their strategic direction in relevance to the industry.● Build, improve and maintain internal operational processes tied closely to both Customer Experience and Partner Management● Manage the Customer Operations Excellence of ImaliPay ensuring retention and revenue are key metrics of success.● Work in close collaboration with the Technology team to offer feedback on B2B needs in the market ensuring Product Development to match these needs.● In charge of Product Launches in various countries.Financial Management:● Manage and monitor the company’s allocated financial resources.● Closely monitor operating and financial results against plans and budgets● Manage all finance, administration, legal and regulatory functions.● Maintain up-to-date knowledge of industry news and market forces

Kenya

General Operational Management-Manage and collaborate with the various department to ensure the smooth running of the company’s dailyoperations.-Use of project management tools - Click Up and Slack to communicate and coordinate activities in the country.•Develop and document business processes and internal policies to maintain and strengthen internal best practices.•Build strong documentation internally to ensure all key information is accessible, structured, and actionable.•Compile and interpret data from the various departments, make strategic decisions based on company goals and develop a plan of action.People Management•Provide direction and leadership to various line managers and employees to ensure the achievement of objectives, targets, and strategic plans.•OKR creation, development and management with the support of company HR.•Lead, manage and motivate employees to achieve productivity and deliver high-performance results•Manage and maintain internal dashboards for reporting purposes of all key metrics.•Develop, maintain and sustain positive business relationships with existing clients, managers, and third-party stakeholders.Sales/Commercial/Customer Service•Drive commercial growth through new and existing partnerships measured by Monthly Recurring Revenue both B2B and B2C.•Provide strategic advice and guidance to executive management, continually provide updates and developments within the industry, and ensure appropriate policies and procedures are developed to meet the company’s mission and objectives.•Maintain up-to-date knowledge of current and future solutions/ services and its strategic direction in relevance to the industry.•Build, improve and maintain internal operational processes tied closely to both Customer Experience and Vendor Management•Manage the Customer Operations of ImaliPay ensuring retention and revenue are key metrics of success.Financial Management•Manage and monitor the company’s allocated financial resources.

Eastern Africa

Key Achievements:• Strategic planning, launching and deployment of the first complete Pay Go Solar TV in Africa – Azuri TV.• Content Partnerships: Launching the first ever-content partnership in the solar industry: Azuri-Zuku and Azuri-Star Times partnerships. • Azuri TV won the “Innovative Technology of the Year” at Africa Utility Week Industry Awards on the 22nd May 2018 in Cape Town, South Africa• Distribution Management: Launch of the first ever partnership within the alternative energy sector with a Telco distributor. Mobicom is the biggest Telco distributor with over 90 outlets countrywide• Strategic marketing and planning of Azuri TV from launch to date and being a key contributor to Azuri revenues. Triple increase of revenue in 2017 with Azuri being the highest contributor.• Unilever – Azuri Partnership: Strategic planning, launching and deployment of the first ever FMCG partnership in the solar industry. Customers are now able through the Safaricom E-Voucher system to receive vouchers following which customers redeem Sunlight products for FREE with every top up. Additional value proposition for the consumers and brand value for Azuri and Sunlight. Deeper understanding of the Unilever distribution network and GTM support.• Grant Management: Application and follow through of grant application for Mobicom. Awarded in RBF grant for deployment of solar TV and Lights to underserved counties in Kenya.

Eastern Africa

Key Achievement:- Penetration of the Telco industry by signing a contract and selling the first Apple products to Safaricom (iPads) – Largest one time consignment in the African market- Official launch of iPhone in the Eastern Africa Market- Launch of the first Apple Authorised Retailer + in Africa – Elite TRM, Elite Tanzania, Elite Uganda- Launch of the first ever Apple Premium Retail Outlet in Tanzania – iStore Mlimani City- Launch of the second Apple Premium Retail Outlet in Kenya – Elite Karen Hub- Opening up of the first Apple After Sales Service Centre in Kenya offering seamless service - Doubling of revenues year on year due to opening up of new business streams- Launch of the first Apple in Education in Eastern Africa– ISK, Banda School, ISU and IST- Launch of the first ever Marketing Campaign by Apple in Eastern Africa – Radio campaign, shop in shop campaign (Safaricom Shops), Billboards

Haiti

Key Achievement:- Launch of the first 3G network in Haiti- Deployment of the first ever national roaming network between two local networks (Voila and Digicel)- Successful development and management of the Handset Swap project for Voila customers in line with the migration from the Voila network to the Digicel network. Voila and Digicel were on two different frequency networks.- Successful migration of 1 Million Prepaid subscribers from Voila to Digicel network- Successful migration of 200,000 Postpaid subscribers from Voila to Digicel- Successful migration of all the Voila International Traffic from Trilogy Group to Digicel Group. Ensuring incoming and outgoing International Calls had been tested by ensuring quality of voice and the correct charging to the different destinations.

Kenya

Key Achievement:- Launch of the prepaid payment platform through Pesapal and Pesapoint integration- Launch of the first triple play via fiber in Kenya – Zuku Triple play- Launch of the first public Wi-Fi in Kenya – Wazi Wi-Fi – Junction Mall- Migration of customers from the old to new fiber network- Launch of the first Zuku Hotel and Apartment TV product proposition

Kenya

Key Achievements: - Nominated an Orange Brand Ambassador and attending training on Diversity in Nice, France- Part of the team in charge of the successful commercial branding and launch of Orange Kenya- Convergence and Re-branding of all Telkom Data solutions to Orange Internet- Launch of the first SIM based CDMA-EVDO network in Africa - The first online animation on YouTube – Orange Maniac- 170% increase in data revenue in 2010- 15% increase in Orange Internet Brand Affinity- Development and deployment of the Orange Online Web Portal for recharge and customer data- Launch of the first Telco and Bank partnership to offer loans to customers to buy products- Part of the first project team for launching Wezesha project the one laptop per child project giving discount to students - Successful migration of all Orange Data customers from various IN platforms to the ZTE IN for all Orange products ensuring use of the same recharge card for all the product offerings

Kenya

• Acquisition and retention of Enterprise customers by offering data solutions to the targeted customersKey Achievement:• Best Corporate Sales Executives 2003 and 2004• Launch of the first shared VSAT solution in Lokichoggio Camp between 3 NGOs

Kenya

• In charge of acquisition, retention, marketing and management of the regionKey Achievement:• Youngest Regional Manager• Opening of the Wananchi Offices in Nyeri and recruitment of staff• Best regional office in 2002

Post Graduate, Marketing/Marketing Management, General, Post Graduate

Post Graduate Study CIM

Master Of Business Administration (Mba), Strategic Management

MBA - Strategic Management

Bachelor Of Commerce (Bcom), Marketing

B.Comm - Marketing