Rita Lessa Email & Phone Number

State Of Paraná, Brazil

- Develop and implement a scalable sales process from demand generation to contract execution.- Hire, train, and lead a team of high-performing SDRs, CSMs, and account executives.- Work collaboratively with the team to ensure successful onboarding and implementation of new clients.- Manage relationships with key clients and ensure KPI targets are met.- Responsible for the sales strategy in Brazil.

- Responsible for the sales and partnership organization of Wati in Latin America;- Drive GTM strategy for the region;- Set KPI targets and guarantee they are met by the team;- Ensure the team is quickly responding to a large number of existing leads and customers;- Suggest and implement improvements in the sales management process;- Direct responsibility for sales revenue and gross profit targets of the region; - Set KPI targets and guarantee they are met by the team;- Ensure the team is quickly responding to a large number of existing leads and customers;- Coordinate sales and partnership projects to meet deadlines and goals; - Hunt and onboard new partners;- Manage relationships with partners;- Expansion of customer portfolio in Latin America.

Responsible for planning and overseeing projects related to sales management,from the initial ideation through completion with the goal of growing sales, supervising and coachingthe sales reps, coordinating processes to deliver projects on time, within budget, and with thedesired outcomes aligned to objectives.

- Responsible for driving high impact initiatives across the breadth of the Mid-Market organization - prospects and customers;- Responsible for the successful delivery of programs as aligned to the Global Mid-Market plan, including designing initiatives, implementing tools, creating processes, the implementation and maintenance of consistent quality and reporting, whilst providing guiding and influencing best practices;- Function as the primary coordinator for all organizational initiatives and programs for the Mid-market organization;- Support the creation, documentation, and implementation of internal processes to mitigate risk, provide robust clarity and guidance;- Work together with the respective cross functional teams to harmonize and align processes end to end;- Create and structure processes for Business Development Representatives, Sales Development Representatives and Inside Sales Representatives;- Outreach expert: creating sequences to contact prospects that converts, reporting and taking data driven actions to improve conversion rates and increase pipeline.

- Leadership of inside sales team in Latam;- Help to structure the Inside Sales organization globally, leading the Latin American team; - Create and structure processes of Inside Sales Hubs (Inbound SDRs, Outbound SDRs and Inside Sales Representatives);- Elaboration of strategies for inside sales growth in Latin America; - Direct responsibility for inside sales revenue and gross profit (SMB) targets; - Set KPI targets and guarantee they are met by the team;- Ensure the team is quickly responding to a large number of existing leads and customers;- Suggest and implement improvements in the sales management process; - Coordinate department projects to meet deadlines and goals; - Expansion of the SMB customer portfolio in Latin America.

Curitiba E Região, Brasil

- Leadership of sales and Customer Success team (SDRs, Inside Sales, Sales Managers and Customer Success Managers);- Work together with other departments to improve efficiency and service delivery in general;- Encourage an environment oriented to trust, open communication, creative thinking and constant improvement;- Coaching and Leadership to facilitate problem solving and collaboration between the team;- Ensure that the team members have the necessary training to effectively carry out their tasks and progress their career in the company;- Coordinate relations between stakeholders (internal and external) in order to generate business and solve problems;- Provide reports of team activities ensuring alignment with the company's strategies and achieving the established goals (KPIs);- Be the focal point of communication with other teams.

Curitiba E Região, Brasil

- Account portfolio management, maintaining a good relationship with existing customers and business partners;- Identification of new business opportunities with customers (cross-selling and upselling);- Support the sales team in generating new business, analyzing competitors and market intelligence activities;- Consultation with customers on the best way to use Infobip products and solutions, taking into account cost-benefit and increased revenue;- Analysis of feedback from customers and operators so that internal teams can develop new products and services, formulate pricing strategies and optimize operational processes;- Support the team leader in the development of new partnerships and identification of necessary improvements in the portfolio.

Brisbane Do Sul E Região, Austrália

Sales representativeApproach new customers, inventory control, sales.

Curitiba E Região, Brasil

Customer Services Analyst (Help Desk) - Information Technology department.Service in English, Spanish and Portuguese.Technical support.

Curitiba E Região, Brasil

Preparation of reports with information about employees through SAP;Support in benefit training;Update of the employee register in SAP (SHARP platform).

Administrative internship in the IT Department.Control of IT assets;Analysis of technology costs;Elaboration of cell phone usage reports;Update of assets in SAP.

Curitiba E Região, Brasil

Marketing information analysis internshipAnalysis of data from Ibope;Preparation of daily reports;Elaboration of emails marketing;Market News reports.

Curitiba E Região, Brasil

Internship as Administrative AssistantControl of accounts payable and receivable;Preparation of daily production bulletins;Participation in bids.

Post Graduation In Business Management, Business Administration And Management, General

Pós Graduação em Gestão de Negócios – Central Queensland University, Austrália, 2016.

Negociação E Vendas, Business/Commerce, General

Curso de desenvolvimento de competências para realização de negociações eficazes e estratégias de venda.

Atualização, Marketing Em Serviços

Análise do tema Marketing de Serviços; Conhecimento sobre as características do consumidor de serviços; Entendimento do processo de tomada.

Bacharel Em Gestão Da Informação, Gestão Da Informação