Rita Matos Email & Phone Number

Toronto, Ontario, Canada

Identifying opportunities for process improvement, waste removal, and cost reduction across the organization.Planning, facilitating, and executing continuous improvement initiatives using Lean/Kaizen methodologies.Enhancing operational efficiency through the development and implementation of strategies to reduce waste and optimizing workflow.Teaching, leading, and coaching cross-functional teams on Lean Six Sigma tools and methodology.Prepare and present updates through reports, dashboards, and presentations to senior management to communicate progress, achievements, and opportunities for improvement.Identify opportunities to incorporate technology and equipment to improve efficiencies and justify the implementation of technology and equipment solutions.

Toronto, Ontario, Canada

Daily update of production boards and dashboards.Facilitate weekly production planning meetings.Manage the schedule of the production orders, properly allocate orders in the most effective way for a smooth transition between orders in the production lines.Communicate any schedule changes to the involved departments.Coordinate with QA, WH and Production, identify and address any inventory issues prior to production start.Plan and request Pre-Production Samples for new styles if required.Request cut works requirement/priorities as per schedule and stipulated delivery's.Generate all required data and upload into system for traceability purposes.Order and confirm vendor provided items, insuring its traceability (thread, eyelets & washers).Keep track and records of the movement of Raw Materials and on-hand inventory.Keep track and record of defective materials, order replacement if required, for all sections of production.Update different departments on any issues related to materials or consumptions.Conduct inventory counts monthly.Delegate tasks to the warehouse team members, plan and assure all the materials are available to start the production orders.

Toronto, Ontario, Canada

Place patterns on top of layers of fabric and cut fabric using manual knives.

Toronto, Ontario, Canada

Inspect finished product and identify the defects based on CG quality criteria.Snip untrimmed threads, and clean any markings.

Braga, Portugal

Receiving on the facility pick-ups and drop offs for hotel or daycare.Storing pets belongings safely and in an organized manner during their stay.Playing and monitor the daycare activities insuring the safety of the dog packs.Maintenance and cleaning of the facilities.Bath and Brushing services.Entrusted with the security of keys to over 30 residential homes for pick up of pet or home pet care.Consciously maintained the safety and well-being of the pets in our care.Fed, walked, administered medication, and reinforced training.Upfront and constant costumer service.

Braga, Portugal

Testing a set percentage of products per established standards for the company and the industry.Conducting tests at different stages of production.Reporting any defects or problems with products.Updating testing protocols and standards to increase safety and efficiency.

Braga, Portugal

General manual assembly of components for car radios. Supplying the assembly lines.Reporting the scrap and other anomalies. Cutting of mounting plates. Inspection of the welding of components.

Braga, Portugal

Manage large amounts of inbound and outbound calls and provide support for customer's inquiries.Offer assistance to customer's that are having issues and pass them on to the correct departments.Review customer accounts and proactively reach out about upgrades or support issues.Keep records of all conversations in company call center database in a comprehensible way.Meet personal/team qualitative and quantitative targets.Seize opportunities to gather new customers through outbound calls to propose the acquaintance of the product or program.

Braga, Portugal

Supporting customers and handle any returns and refunds.Unpacking deliveries, stock shelves and arrange displays.Rotating and replacing stock.Promoting products to meet sales targets.Keep the store clean and tidy.