GPS technology and other wireless innovation provider)

Group Administrative Assistant (Promotion) - Supported the Subscriber Products Engineering Department. In this position I was responsible for supporting two Sr. Directors, three Directors and 75 other departmental personnel. Some responsibilities included managing meeting schedules; travel arrangements; collecting and coordinating weekly reports from all departmental groups and preparing reports; coordinated all departmental moves; maintained Financial Budget Reports; insured that all Organizational Charts were maintained; and any other administrative needs as requested.Administrative Assistant - Administrative Assistant for the Learning and Development Department. In this position I was responsible for assisting with the scheduling and coordinating of all training, along with the administrative duties for a department of 35 people.

Trainer (Promotion) - Responsiblities included training all new Customer Service Agents and insuring training records were kept current. One main fuction was making sure all agents were current on Alaska Airlines and FAA regulations and policies, along with coordinating all training classes, making sure the classes were scheduled and arranged in a timely manner. There were many times when I was also called upon to assist in the daily operations of the station by performing Customer Service Agent functions.Customer Service Agent - I assisted customers with travel needs such as answering inquires, ticketing, check in, and boarding flights in a fast-paced environment.

Administrative Assistant for the Learning and Development Department. In this position I was responsible for assisting with the scheduling and coordinating of all training, along with the administrative duties for a department of 35 people.; Airline Industry)Trainer (Promotion) - Responsiblities included training all new Customer Service Agents and insuring training records were kept current. One main fuction was making sure all agents were current on Alaska Airlines and FAA regulations and policies, along with coordinating all training classes, making sure the classes were scheduled and arranged in a timely manner. There were many times when I was also called upon to assist in the daily operations of the station by performing Customer Service Agent functions.Customer Service Agent - I assisted customers with travel needs such as answering inquires, ticketing, check in, and boarding flights in a fast-paced environment.

Support Aanalyst - I was the first level of support for the Engineering Department, insuring that all Engineering requests were logged and processed in a timely manner. Responsibilities included establishing and monitoring all Crystal and Excel Statistical Reports and testing new web applications to insure accuracy and completeness before submitting them for production. I also helped to establish Engineering policies and procedures and posted them on the Company's Intranet website.

Broadband and Internet Communication provider)Sr. Customer Services Manager (Promotion) - Responsibilities for this position included managing and monitoring all customer services activities in a very fast paced and changing company. I also, assisted with consulting on new products and established policies and procedures. Customer Support Specialist (Promotion) - Along with retaining a majority of responsibilities as Sr. Customer Services Representative, my additional responsiblities included supervising and monitoring all customer turn-ups; working with customer complaints; resolving billing issues; and cleaning up the customer information database.; My additional responsibilities included training new Customer Services Representatives and a New Customer Service Manager; and handling more difficult Internet connection turn-ups like Frame Rely, T1 and Web Co-Location connections. Customer Services Representative - Responsiblities for this position included processing customer Internet connection orders, which included entering and processing orders through completion, registering, transferring and modifying domain names; ordering and coordinating telecommunication installations for customer Internet connection turn-ups. I also established customer service polices and procedures documentation.

Supported the Customer Service Department, responsibilities included quoting, processing orders, and shipping products for all of our Northeast Region customers.Field Return Coordinator - Coordinated field returns and Statistical Process Control (SPC) reports for two manufacturing departments. Also responsible for ensuring repaired field returns got returned in a timely manner; and establishing and updating all SPC charts (ie., Cycle Time Graphs, Six Sigma Tracking, Pareto Charts, etc.).

I worked in the Informaton Systems Department for one year. Established procedures for this Department position. Installed software and hardware for IBM Computers. Also assisted the Help Desk and taught Microsoft Word I and II classes. Department Secretary - Responsible for the timely submittal of all department reports (writing, typing, and distribution). Handled scheduling of Department Manager's meetings and travels. Established Secretarial Handbook, college recruiting log, and coordinated moves, luncheons, picnics, parties, etc.