• Achieved exceptional customer satisfaction and acted as first point of contact for escalations and inquiries.• Monitored and managed outbound sales orders based on forecast levels and client level capacity while ensuring customer SLAs are met.• Prepare commercial invoices and other documents required for export orders. • Conducted investigations and rectified discrepancies or errors in orders and resolved issues that arise during order management cycle to ensure on-time deliveries.• Implemented new processes with accompanying SOPs to ensure continuous improvement. • Provide reports and analytics for various inbound, inventory and outbound activities to internal and external stakeholders.• Ensure client level KPIs are met by coordination and regular follow up with various teams.• Collaborated with internal stakeholders including shipping, finance, technical support, and administration to facilitate continuous flow of operations.• Assistance with customer returns, RMA issuance, product recalls and return to vendor orders.• Create purchase requisitions while managing inventory level with stock transfers, purchase order fulfillment and return to vendor orders.

Acquired by CEVA Logistics in April 2022

• Reduced stock inventory cost by 28% while increasing order accuracy and precision of lead times by 32%.• Facilitated the onboarding of new vendors and successfully lowered cost of purchased units through regular supplier negotiations by 20%.• Follow up on orders to meet provided lead times, arrange alternative sourcing when required.• Initiate cold calls, request for quotes, onboard new suppliers to achieve competitive pricing.• Audit invoices and address issues with cost and freight charges• Collaborated with Project Managers on special requests for customized products from vendors, reducing turnaround time by 25% by continuously following up with vendors on a weekly basis.

• Facilitated new-item setup activities for vendors and updating product catalogue.• Assist vendors with cost updates and other pricing changes during promotional activities.• Managed new product launches and track pre order sales and website contents.• Implemented new process which resulted in a 30% reduction in delivery turnaround time and improved vendor relationships.• Subject matter expert for new hires and trained multiple batches consisting of 20 associates each.• Accountable for maintaining new hire metrics and successfully achieved at least 92% for new hires during on-the-job training.• Cultivated impactful relationships with vendors and drove business development by delivering product & service knowledge.