Associate Professional, Program Management
Current• Achieved exceptional customer satisfaction and acted as first point of contact for escalations and inquiries.• Monitored and managed outbound sales orders based on forecast levels and client level capacity while ensuring customer SLAs are met.• Prepare commercial invoices and other documents required for export orders. • Conducted investigations and rectified discrepancies or errors in orders and resolved issues that arise during order management cycle to ensure on-time deliveries.• Implemented new processes with accompanying SOPs to ensure continuous improvement. • Provide reports and analytics for various inbound, inventory and outbound activities to internal and external stakeholders.• Ensure client level KPIs are met by coordination and regular follow up with various teams.• Collaborated with internal stakeholders including shipping, finance, technical support, and administration to facilitate continuous flow of operations.• Assistance with customer returns, RMA issuance, product recalls and return to vendor orders.• Create purchase requisitions while managing inventory level with stock transfers, purchase order fulfillment and return to vendor orders.
