Bancassurance Digital Transformation Programme

Manage Digital engineering teams to deliver application changes, currently focused on enterprise segments. • Managed delivery of time critical projects to the business: technical upgrade and regulatory projects• Implemented scrum model accumulating the roles of delivery mgr and scrum master, coaching the team on good practises and use of tools (VSTS), and ensuring IT processes are aligned with the Operations team. With a small dedicated team distributed geographically, build in small increments incorporating user and business feedback, frequent reprioritization of the backlog to ensure delivery of value and increased user satisfaction, delivery to production every 2 weeks. Achieved target adoption rate and increased the channel revenue way above expectations• Manage development of the new strategic enterprise portal: planning, budget and resources mgt, risks and issues mgt, reporting including build of dashboards in VSTS, coordination with other programme workstreams

Manage a team of Delivery Managers of cross domain projects in the enterprise and customer services portfolios. • Engage with Demand Mgt team to discuss the pipeline of projects and forecast resources • Allocate Delivery Managers to projects with the right management and technical skills to drive the projects to a successful delivery with a strong focus on scope, time, cost and quality• Lead the team through frequent communication and visibility of key tasks and their progress; provide guidance on priorities and issues/risks resolution; review finances and ensure processes are followed; act as escalation point• Delivery Mgr of projects at times of lower demand• Implemented improvements in the area: projects complexity classification, how to guides, weekly reviews and more consistent reporting, sharing of lessons learned, organize small team events. Incentivized the whole team to contribute

Responsible for understating client challenges and bring together research insight, benchmarking data, problem-solving methodologies and hands on experience in a comprehensive and actionable solution • Leading the setup of the Performance Management Centre in a multinational Telco operator to measure and drive better performance of Service Providers. Support the client in the definition of objectives, recruitment of the team, definition of performance metrics to be incorporated into Application Development contracts, establish performance baseline and targets for productivity, quality and timeliness, lead workshops with Service Providers and contracts revision• Performed Application Development and Maintenance Productivity and Value for Money analysis• Led an assessment on IT Project, Programme and Portfolio Managers roles and responsibilities, skills, career paths, evaluation and salaries. Conducted interviews, performed analysis, provided recommendations and contributed with models to be incorporated in Gartner’s IP• Involved in the RFP for outsourcing Application Development and Maintenance of a large multinational Media organization• Participated in the RFI process for a new CRM for a UK High Tech organization• Member of the Function Points Practice Group (Gartner’s FFPA-I methodology)• Training and coaching of FFPA onsite and abroad

• Roll-out of productivity measurement into new areas of the organization • Lead the definition of the strategy for the Testing area

Responsible for implementing Application Development Productivity measurement across the organization and actively involved in Process Improvement initiative• Responsible for the implementation of Application Developments Productivity Measurement programme: lead the pilot; planned the rollout to all areas of the organization’s main contract; defined processes; trained over 50 people in Function Points Analysis (Gartner’s FFPA-I); lead a team of 4 Function Point auditors that audited internal teams and service providers; participated in the definition and implementation of performance based contracts with service providers; defined productivity targets for internal teams and service providers and monitored their progress.• Defined metrics to measure the productivity, quality and velocity of Application Development and Maintenance and Testing. Follow-up on the implementation, test the scoreboard and analysis of productivity metrics• Defined engineering processes to comply with CMMI level 3. Part of the appraisal team (SCAMPI A and B)• Led the pilot of the estimation model based on productivity historical data• Participated in productivity benchmarks in Portugal and Brazil acting as project manager on the client side and reviewing deliverables• Supported the Function Points Competence Centre of a major telco operator in Brazil• Lead the definition of the strategy for the Testing area• Responsible for the internal budgeting tool: in the first phase was the project manager on the client side, performed business requirements analysis and testing; during the second phase was the Project Manager of the development and support teams, leading a team of 4 people

Teaching Assistant in the Master of Software Engineering, "Models of Software Systems" course.

Responsible for design and development of the payment channels modules. Later became responsible for the Reference Data (Billing package configuration)• Responsible for the design and development of batch payment interfaces of the Billing system as part of the client’s IS transformation programme. Configuration and integration with Convergys Geneva Billing and Rating package using Java, PL/SQL and Unix shell script• Performed functional and technical analysis of new requirements for the Billing systems across several modules (payments, interfaces, bill formatting, collections, billing and rating catalogues)• Performed defect and performance analysis and supported the corrective maintenance team• Liaison with the vendor’s support team. Required an understanding of the reported issues in order to discuss and test them once resolved• Responsible for the Billing Reference Data​: leader of a small team of 2 people that managed Rating and Billing catalogues and package configuration; investigated how to implement new requirements using out of the box capabilities• Technical responsible for the upgrade of Geneva package to a newer: tested resolved issues, new configurations and performed regression tests of several modules

Responsible for promoting projects across environment. Also contributed to improve the team’s work procedures• Followed the defined Configuration Management process: compile code, build baseline, promote software to test and production environments• Automated the creation of Outlook tasks to optimize the distribution of work among the team • Evaluated a new Configuration Management tool to be used by organization (PVCS Dimensions)

Information Systems and Computer EngineeringBranch of Programming and Information Systems(Five year course – prior to Bologna Treaty)