Rita Smith Email & Phone Number

Sydney, Nsw, Au

Project Name: Reducing Scams Objective: Launch new features to help reduce the impacts of fraud & scams in the Online banking channels Achievement: Lead reducing scam initiatives Westpac Verify, Westpac SaferPay (Australian first), Scam education and Mandatory payee descriptions across two PIs from a Digital Product Owner perspectiveResponsibilities: - Managing the project backlog; prioritising high value items into scope based on an… Show more Project Name: Reducing Scams Objective: Launch new features to help reduce the impacts of fraud & scams in the Online banking channels Achievement: Lead reducing scam initiatives Westpac Verify, Westpac SaferPay (Australian first), Scam education and Mandatory payee descriptions across two PIs from a Digital Product Owner perspectiveResponsibilities: - Managing the project backlog; prioritising high value items into scope based on an assessment of desirability, viability and feasibility (DVF)- Product ownership over the product development lifecycle for Westpac Verify and Mandatory payee descriptions- Helped drive the experience, content and delivery of the Westpac SaferPay feature- Led stakeholder management engagements with Digital security, Fraud, Legal, Compliance, Risk and Corporate affairs - Helped drive improvements into the experience from two rounds of customer testing- Monitored feature usage and customer feedback to ensure business objectives were met Show less

Project Name: Digital Accelerators (DAx)Objective: Deliver new capabilities in online banking channels for multiple lines of business (LOBs) Achievement: Led a team of POs (4-8) delivering key gold milestone features for 8 Program Increments. Highlights include; PartPay, Youth & Family Banking and Digital service requestsResponsibilities: - Managing interdependencies and prioritising FY pipeline- Provide guidance to Product Owners for… Show more Project Name: Digital Accelerators (DAx)Objective: Deliver new capabilities in online banking channels for multiple lines of business (LOBs) Achievement: Led a team of POs (4-8) delivering key gold milestone features for 8 Program Increments. Highlights include; PartPay, Youth & Family Banking and Digital service requestsResponsibilities: - Managing interdependencies and prioritising FY pipeline- Provide guidance to Product Owners for issue resolution and decision making- Led stakeholder management sessions with Digital Front Door and LT Show less

Project Name: Innovation Online (ION)Objective: Launch the new Westpac Android native app Achievement: Lead PO team to launch critical features in the Android beta app and resolve MBF defectsResponsibilities: - Lead team of 4 core POs and 4 POs for specific features- Work with Scrum masters, Delivery managers, Change management, LT, Risk, Compliance and Legal so issues are well understood and clear plan for resolution- Triage… Show more Project Name: Innovation Online (ION)Objective: Launch the new Westpac Android native app Achievement: Lead PO team to launch critical features in the Android beta app and resolve MBF defectsResponsibilities: - Lead team of 4 core POs and 4 POs for specific features- Work with Scrum masters, Delivery managers, Change management, LT, Risk, Compliance and Legal so issues are well understood and clear plan for resolution- Triage defects so MBF defects were identified and document customer/business impact & workarounds for deferred defects Show less

Project Name: Innovation Online (ION)Objective: Deliver features in new Westpac iOS native app and Android native app Achievement: Worked closely with scrum teams to deliver key features; Chat, Connect, Smart search, Payment list, Transaction listing, Transaction search, Help, NPS and Feedback Responsibilities: - Manage and prioritise feature backlog - The key benefits of a feature were understood by team and achieved- Perform PO… Show more Project Name: Innovation Online (ION)Objective: Deliver features in new Westpac iOS native app and Android native app Achievement: Worked closely with scrum teams to deliver key features; Chat, Connect, Smart search, Payment list, Transaction listing, Transaction search, Help, NPS and Feedback Responsibilities: - Manage and prioritise feature backlog - The key benefits of a feature were understood by team and achieved- Perform PO acceptance and Business Production Implementation Verification Show less

Sydney, Australia

Objective: Deliver Osko and PayID functionality to consumer and business customers cross two brands; Westpac Live and St GeorgeAchievement: Lead a team that delivered NPP to Westpac Group customers, accommodating scheme requirements, product rules and technical constraints, so they can receive & make Osko payments and register their PayID Responsibilities: - Formulate, manage and prioritise backlog - Create, manage and communicate channel… Show more Objective: Deliver Osko and PayID functionality to consumer and business customers cross two brands; Westpac Live and St GeorgeAchievement: Lead a team that delivered NPP to Westpac Group customers, accommodating scheme requirements, product rules and technical constraints, so they can receive & make Osko payments and register their PayID Responsibilities: - Formulate, manage and prioritise backlog - Create, manage and communicate channel launch strategy- Participate in design sessions to formulate wireframes - Prime Digital Product Owner for two scrum teams- Agile ceremonies; Programme Increment (PI) planning, daily scrum stand-ups, sprint planning, sprint grooming and sprint showcases- Liaise with security, legal and compliance representatives for content and functionality endorsement- Liaise with product and technical representatives to address issues and blockers- Delivery marketing communication to customers on impending functionality- Conduct PO acceptance and PIV during releases and customer launches- Defect triage and severity identification Show less

Objective: Deliver a new banking platform for Westpac consumer and business customers, across Desktop, Mobile & Tablet channels Achievements: - Lead a team of five BAs in the Payments Feature Group during the Analysis and Design phase- Part of the core team that replaced two online banking systems with a new system over multiple releases- Assisted in the delivery transition from waterfall to agileResponsibilities: Release Train… Show more Objective: Deliver a new banking platform for Westpac consumer and business customers, across Desktop, Mobile & Tablet channels Achievements: - Lead a team of five BAs in the Payments Feature Group during the Analysis and Design phase- Part of the core team that replaced two online banking systems with a new system over multiple releases- Assisted in the delivery transition from waterfall to agileResponsibilities: Release Train (Scaled Agile)- Produce documentation containing user stories, acceptance criteria and horizontals for Westpac Live, Mobile channel and Desktop channel- Attend ceremonies; stand-ups, PI, showcases and scrum of scrum- Fill in Scrum Master for 5 weeksBusiness Workstream (SDLC)- Lead a team of five BAs in the Payments Feature Group during the Analysis and Design phase - Responsible for the delivery of business requirements and feature use cases - Defect resolution - Conducted Post Implementation Review (PIV) for major releases and hot fixes- Produced scenarios for complex payment approvals involving recurring payments and conversion rates- Assisted in the creation of the global business rules covering payment limit checking and authentication - Involved in Joint Application Design workshops with Vendor, Back-end system and Security teams Show less

Certificate Ii In Animal Care, Animal Care And Horse Industry, Certificate Ii

Learning outcomes: > A sound understanding of following diet plans for a range of animals > Techniques to safely handle and restrain.

Mini Mba, Marketing, A

Education record