Rita V. Email & Phone Number

Ramat Gan, Tel Aviv District, Israel

Drove and facilitated cost reduction efforts, resulting in lowering data fees by 20% ($100K annually) with a prominent data provider;Increased company-wide transparency by creating an extensive knowledge base in Notion to document team processes and efforts, including multi-group processes for data quality assurance, onboarding and consumption;Ensured cohesiveness and cooperation with Data Science, product and engineering teams across the organization by embracing their chosen technological tools, primarily Jira and Monday.

Tel Aviv, Israel

Led data acquisition projects for training Machine Learning models from conception to completion: Defined needs with the Data Science teams and maximized process efficiency by establishing streamlined procedures and forms;Oversaw the evaluation process while keeping to the agreed-upon timeline and cooperating with the legal team to achieve contract execution; Followed up on data onboarding and maintained a close relationship with provider representatives across time zones.Initiated and oversaw the expansion and adjustment of existing data contracts according to the shifting research focus.

Successfully reduced support ticket backlog by 36% in less than a year;Increased direct client engagement with the Zendesk support platform by 19% trough revamping automations, creating triggers and views and streamlining the support workflow across teams;Worked extensively with SQL Workbench and Postman to resolve technical tickets and reduce escalations to the Developer Team;Took complete ownership of the support area: defined measurable goals, created a detailed work plan, tracked progress and collected feedback, followed up on task management in Asana, initiated and peer-led collaborative projects with R&D teams in an Agile environment;Created a self-help manual for clients to proactively prevent user issues.

Petah Tikva Area, Israel

Led the business team’s database project on Salesforce: Created a full outline of the project complete with Gantt, milestone and deadline breakdown in MS Project;Wrote product specifications; Managed and coordinated the work of clients and developers via Jira; Ensured product quality; Delivered a year and a half before the projected deadline.

Petah Tikva Area, Israel

Managed the transfer of the team’s knowledge base into the company’s back office system, completed six months before due date;Research and data analysis of information retrieved from US, EU and UK government databases in Oracle environment; Initiated and carried out the documentation of the team’s procedures.

Master’S Degree, Language Interpretation And Translation

Specialized in English and French

Bachelor’S Degree, Double Major In English And French Language And Literature/Letters