Rita Cortez Email and Phone Number

Coordinate with individual departments proper staffing of required resources. Responsible for the process from customer purchase order to customer sign-off.Establish regular coordination meetings with stakeholders to provide technical expertise and promptly address conflicts.Travel to pre-installation sites to ensure compliance with all installation requirements, such as the availability of supplies, the suitability of the customer’s facility (i. e. floor inspection) to prepare for equipment delivery, and subsequent installation.Support the system installation on-site in the liaison role between the customer and theorganization.Facilitate customer change requests and ensure communication to all stakeholders of the impacts on scope and schedule.Provide regular clear feedback to Engineering and Production Departments.Identify improvement opportunities during project execution, consolidate, and report those to the appropriate people and departments.Create a detailed project timeline that clearly defines all necessary activities, all respective

Schedule installations of lasers and automation systems, including schedule organization in the event of installation delay.Guide customers through installation process of large automation systems.Communicate with customers in accordance with company standards and customer contract requirements.Regular check-ins with all technicians for report of progress of install and wellbeing or concerns of technicians.Communicate and correspond with appropriate personnel to inform project details including: conducting project reviews, determining time frames, procedures for accomplishing projects, staffing requirements, and necessary resources for each phase of the project.Provide technical expertise for problems involving large machine installations and automation systems.Establish regular coordination meetings with project staff to provide technical advice and to resolve problems.Management of 25 projects daily.Decreased technician turn over by 80%.Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.Directed teams in installation, testing, start-up and system commissioning tasks.

Lead Zoom head refurbishment and design flaw projects.Oversee clean room production and organization.Travel to customer locations to diagnose zoom head technical problems and perform on-site repair and rebuilds.Examine machines mechanically and perform repairs related to zoom heads and rebuilding mechanically.Diagnose technical problems and troubleshoot via telephone.Communicate professionally and effectively with customers via telephone.Effectively interpret schematics and block diagrams to analyze and troubleshoot problems. Document in detail product problems and resolutionsSet up and performed test activities. Completed job reports and logs immediately following service calls