Provide customized Coaching & Training for Fortune 500 International companies Based in China & South-East Asia for mid-level and upper level management employees. Specialized areas: Cross-Cultural Communication Coach/Leadership Coaching/Business English Communication Training/Women's Leadership Coaching/Life-Balance Coaching

Oversee all aspects of company operations with a focus on organizing office operations and procedures to ensure maximized productivity and efficiency.• Plan, direct and coordinate all accounting operational functions including managing day-to-day cash flow and all company/ownership financials. • Hire and train 5-12 office staff members, ensuring the selection of qualified candidates for each position.• Coordinate with the IT department on all office equipment to drive smooth and efficient operations.• Build and maintain strong relationships with vendors, service providers and banks to maintain positive cashflow through the down season through superior contract and price negotiations.• Provide and Training the staff with exceptional customer service by offering comprehensive general support to customers and managing conflict resolution, obtaining a 95% satisfaction rating on all review platforms. • Manage busy executive schedules, calendars and appointments, leading to a significant increase in efficiency.• Direct optimized office services by controlling prompt correspondence, designing strategic filing systems, reviewing/approving supply requisitions and assigning/monitoring key clerical functions.• Establish a historical reference for the office by outlining core procedures for protection, retention, record disposal, retrieval and staff transfers.• Assist in restructuring the company with a focus on training managers and department heads, creating or eliminating departments and advising/coaching ownership in leadership and personal growth/development.

Directed all marketing, branding and public relations functions including defining, developing, executing and managing short- and long-term comprehensive marketing and public relations strategies and plans. • Analyzed market trends to develop strategic marketing initiatives focused on the company’s target audience.• Facilitated all marketing and promotional initiatives, including all online and offline marketing platforms and strategies.• Developed media plans and buys for advertising, online marketing, and field marketing. • Planned and executed regional market research activities to strengthen consumer engagement with the brand.

• Oversee local marketing campaigns for social media channels, print collateral and signs to prepare for open houses twice a year for summer camp registration and after-school registration.• Act as Project Coordinator for company marketing plan, coordinating with contractors for website design, website development and SEO work and monthly reports.• Coordinate monthly content with contractors for SEO article submission for better online presence.• Facilitate email marketing campaigns with above industry standard open rate of 45% and click rate of 15%. • Responsible for all tech problems from setting up emails to troubleshooting computers, laptops, iPhones and printers for easy workflow and easy communication channels among the staff members as well as potential or existing customers . • • Assist in all tasks from hosting package for website, setup of company emails, and application for INS number online. • Develop filing system to increase ability to retain and recover documents, reports and records.• Established procedures for ensuring accurate coordination of schedules and meetings which increased work efficiency and standard protocol at the facility.

Applied knowledge of SOP compliance procedures to prepare detailed reports and relevant documents/analysis and implement quality control for maximized production.• Utilized strong leadership skills to train up to 6 production managers and team leaders for training and instructing up to 75 new assemblers and packers.• Retained a friendly and professional demeanor when communicating with clients to manage production schedules, pickups, deliveries and related paperwork, consistently meeting client’s needs and deadlines.• Ordered supplies for each fulfillment job and met with production and print managers to resolve possible quality control issues and plan production schedules/workforce.• Create new departments implementing effective policies, quality control and print procedures to ensure high print quality and consistent execution for pharmaceutical companies including hiring and managing qualified print and bindery staff.• Advising/coaching ownership in leadership and personal growth development.

• Increased store profits by 300% as a result of developing innovative advertising and marketing programs and Improved workflow and increased the efficiency of store operations • Created contracts between six vendors for profit share and sales incentives to increase out-of-store profits.• Collaborated with military organizations and cigar/beer vendors for special promotions to increase profit.• Studied demographics in order to initiate and expand all store marketing efforts to broaden name recognition in the community.• Cross-trained up to 6 staff members to improve efficiency and workflow and market and sell memberships, products, accessories and marketing events. • Developed a five-year business plan with executive leadership to expand the store, create a smoking lounge and generate more customers.