Rita Ramos Email & Phone Number

Lisboa

Ensuring legal compliance of cookie banners on websites according to privacy regulations, especially GDPR.Auditing and analyzing CMPs (Consent Management Platform), ensuring user transparency and valid consent.Proposing improvements in internal evaluation management processes and tools.Planning and executing team-building activities.Producing informative and engaging newsletters about the project and the company.

Lisboa, Portugal

Support in administrative tasks: organization, filing, and document control.Telephone and in-person customer service, providing information and resolving problems.Training of new employees on administrative processes and tools.Managing customer expectations.

Porto, Portugal

Customer relationship management.Product and service information.Customer expectation management.Negotiation and sales.Conflict resolution.

Porto

Website and social media management.Execution of planning and impact assessment.Strategic planning, institutional communication, and branding.Knowledge in SEO, Google Analytics, Google Adwords, email marketing.

Porto E Região, Portugal

Management of payments, vehicle fleet, and teams.Supervision and development of the team, ensuring goal fulfillment and problem-solving.Fleet management, including rental control, scheduling of reviews, and maintenance.Analysis and optimization of internal processes, identifying improvement opportunities and implementing effective solutions.

Porto E Região, Portugal

Article writing for the company's website (Brazilian audience).Creative direction and transformation of technical information into persuasive text concepts.Image and video editing for the web.

São Paulo E Região, Brasil

In-depth analysis of market data, route performance, and commercial agreements to identify revenue optimization opportunities.Preparation of management reports for strategic decision-making.Implementation of new revenue account tools and methodologies to optimize results.

São Paulo E Região, Brasil

Management of the support team, setting goals, monitoring performance, and ensuring quality service.Analysis and optimization of customer service processes from the first interaction to problem resolution.Sales process analysis on the website and monitoring of fraud and payment method issues.Critical situation resolution and support to all airports, stores, and customer service.Testing and implementation of new technological solutions to improve customer… Show more Management of the support team, setting goals, monitoring performance, and ensuring quality service.Analysis and optimization of customer service processes from the first interaction to problem resolution.Sales process analysis on the website and monitoring of fraud and payment method issues.Critical situation resolution and support to all airports, stores, and customer service.Testing and implementation of new technological solutions to improve customer service.Collaboration with IT, marketing, and sales to ensure an integrated and efficient customer experienceCustomer service through various digital channels, solving technical problems in the digital purchase process.Data collection and analysis of customer behavior on the website, identifying friction points and improvement opportunities. Show less

São Paulo E Região, Brasil

Inbound sales.Consumer service and customer relationship management.

São Paulo E Região, Brasil

Commercial and business writing, revision.Monitoring printed material from advertising campaigns.Collaboration with the planning team.Development of solutions for improving the development team's processes.Quality control of produced material.

São Paulo E Região, Brasil

Production of journalistic content for the magazine with specialization in dairy production

São Paulo E Região, Brasil

Hiring and negotiation with suppliers.Monitoring the production of advertising campaigns.Execution of planning by the service team.Production of printed material and establishment of commercial agreements with suppliers.Budget execution and planning.Improvement of production and execution processes.

Recife E Região, Brasil

Production and editing of texts.Communication advisory and event coordination.Marketing campaign for the "Empresa e Jovem: Formar e Transformar" congress.Development and implementation of communication strategies and performance evaluation.Creation of institutional videos: briefing, script, production, and editing follow-up.Public relations – preparation of materials, content alignment, and rehearsals for interviews and speaking opportunities.Collection, organization… Show more Production and editing of texts.Communication advisory and event coordination.Marketing campaign for the "Empresa e Jovem: Formar e Transformar" congress.Development and implementation of communication strategies and performance evaluation.Creation of institutional videos: briefing, script, production, and editing follow-up.Public relations – preparation of materials, content alignment, and rehearsals for interviews and speaking opportunities.Collection, organization, creation, alignment, and validation of institutional content (data, texts, project results, press releases, etc.).Conception, development, and execution of the "Empresa e Jovem: Formar e Transformar" congress.Authorship of the book "Empresa e Jovem: Formar e Transformar". Show less

Master In Multimedia - Specialization In Interactive Technologies And Digital Games

Post-Graduation In Business Management - Specialization In Marketing

Degree In Social Communication - Journalism

Degree In Social Communication - Audiovisual