Rita Jones Email & Phone Number

Augusta, Georgia, United States

As a Quality Assurance Analyst, I review specifications, business requirements, and use cases to translate the requirements into product designs, acceptance criteria and test plans. In an Agile environment using Scrum framework, I collaborate and coordinate with cross-functional teams, like Product Ownership, UX/UI, Engineering, Marketing, Customer Support throughout projects. Create test cases to address system requirements, technical specifications, functional testing, regression testing, negative testing, accessibility testing, exploratory testing, error/bug retests, and usability. Execute manual functional testing on multiple platforms (Web, iOS, Android) based on understanding and analysis of the requirements. Identify, record, document, and track testing results using a defect management tools to ensure bugs/defects are resolved. Engage in Scrum and Kaban activities such as daily standup, sprint/backlog refinement, sprint planning, sprint/iteration review and retrospective. Participate in walk-throughs, reviews and user group meetings for quality assurance to conduct final checks prior to pre-production release to ensure minimum acceptable standards and business requirements are met. Participate in user acceptance testing (UAT), prepare release, and deploy release for the production environment to assess product performance.

Augusta, Georgia, United States

As Operations Officer, I was a member of the senior management team and provided support to the Chief Executive Officer/President executing efficient day-to-day operations and results-producing staff performance. Overall responsibility for supervising the functions of Business Development, Human Resources, Finance & Accounting, Project Management, Quality Facilities Management. Engaged in policy and guidelines development, review, modification and implementation. Reviewed business processes and procedures to recommend enhancement solutions and new initiatives for implementation to improve operations. Negotiated, reviewed and approved contracts with suppliers, federal agencies and other organizations. Prepared budgets and reviewed sales data for approval, funding and execution. Maintained the organizational Quality Management System (QMS) and ISO 9000:2008/2015 standards. Coordinated and performed internal and external audits of functional departments to identify and propose more effective processes and procedures. Documented adherence to record control process for such actions as audit results, customer satisfaction, etc.

Augusta, Georgia, United States

In the role of Project Manager, I planned and implemented five (5) cross-functional IT projects. Provided technical assistance and leadership to geographically dispersed project teams. Accomplished Human Resources Management (HRM) functions such as recruitment, interviewing, and hiring employees; explanation of work procedures and company policies to staff; evaluation of employee performance; employee relations; and compensation analysis. Developed Quality Control Plans to ensure contract requirements, deliverables, and quality measures were met. Managed client relationships to maintain a positive customer satisfaction and communicate project status, schedule, progress, staffing and funding. Prepared and submitted metrics and project reports to the customer. Monitored operational budget to ensure expenditures stayed within limits, thus revenue and profit percent targets were met or exceeded. Prepared and presented financial reports to corporate leadership.

Augusta, Georgia, United States

In the capacity of Help Desk Center Manager, managed a call center and various IT projects on-site and 4 remote sites. Provided leadership and technical assistance to personnel. Accomplished Human Resources Management (HRM) functions. Developed Quality Control Plans to ensure contract requirements, deliverables, and quality measures were met. Prepared and submitted metrics and project reports to the customer. Managed client relationships to maintain a positive customer satisfaction and communicate project status, schedule, progress, staffing and funding. Monitored operational budget to ensure expenditures stayed within limits, thus revenue and profit percent targets met or exceeded. Prepared and presented financial reports to corporate leadership. Evaluated workflow processes and successfully implemented ITIL process improvements to meet Service Level Agreements (SLAs). Significantly improved customer and employee satisfaction rate by restructuring service center and implementing a performance recognition program.

Augusta, Georgia, United States

Functioning as Test Manager, I provided oversight for integration testing and implementation of healthcare products. Participated in product design review meetings. Designed and developed integrated test plans, test objectives, test cases, test data, and test schedules. Administered and used a defect tracking system to document test results and defects to determine corrective action. Coordinated test environment activities with multiple organizations and contractors. Conducted regular meetings with stakeholders to review project status, issues and corrective actions. Reviewed software documentation to ensure technical accuracy, compliance, and completeness. Prepared written and verbal progress updates for the Tricare Management Activity (TMA) Project Manager. Assist in post-implementation support, including end-user issues handling, change and release process management, emergency fixes, ongoing application maintenance and system enhancements. All healthcare programs/products met business requirements and were successfully implemented on time.

Education record

Education record