• Strategic decision making in achieving process financials (AOI)• Acting as Subject Matter Expert for Sourcing & Procurement domain• Achieve targeted productivity by driving and assisting in RPA projects and automation initiatives• Responsible for managing global process operations of procurement (NAM region) and accounts payable (APAC, India, NAM region) with overall span of 30 FTEs (includes 3 supervisors)• Manage strong client governance by driving effective client satisfaction process through interactions, problem solving and value addition of deliverables• Actively involved in team management and building team motivation and connect• Monitor and manage different process health metrics, SLAs; CPI, KPI & dashboards

Budgeting & Forecasting:Prepare and finalize the budget for financial cycle and also prepare month-on-month expense forecast based on the resource and enabling unit’s needsReceivable management:Follow up with suppliers and clients for outstanding payments for issued invoices. Also provide applications for incoming payments for client invoices. Manage factoring invoices to maintain liquidityAccrual management:Reconcile financials with forecast vs. actual and post accruals and close books with forecasted numbers. While year-end, manage accruals (hold/release) to maintain a financial straight-lineRevenue RecognitionManage reselling units to identify possible revenue earning opportunities and recognize revenue after successful conclusion of the resell events.SLA Management and ComplianceEnsuring on time delivery and Risk Management, Proactive/Reactive Problem Management, Change Management, Knowledge Management, Process.Client Relationship Management and Account growthConsistent score 4.3 out of 5 for C-SAT and customer management which helped in winning confidence and getting new projects Adherence to Audit and Legal RequirementIdentify, analysis and publishing project related risk to PMO under people, technology, process and contract and take action whether internal or with client to mitigate it.Resource and People ManagementReviewing resource utilization against task and projection which is meeting client expectation and requirement to support both Run and Project as per contract and addressing any issue.Service Innovation and opportunityAs part innovation Expert Group and Fast Track Project was introduced. This has to be done in right and timely manner with appropriate group from client to get best result both for client and Capgemini.

Procurement AnalyticsGathering the purchasing data from SAP and Oracle to manage a database and analyze the data to effectively measure the performance of the procurement function.Payable Management:Manage the incoming invoices, inter-company and 3rd party, upload them in AP portal, co-ordinate through the process ensuring smooth payment of the invoicesBlocked Invoice Resolution:In case of any invoice block, (due to incorrect PO/amount/code/approval etc.) work with the concerned contact to resolve the block. In case of 3rd party invoice issues, follow up with external contact unless payment is done cleaning the blockSpend ManagementPrepare various spend analysis reports with data from multiple ERPs and put insight and conclusions on better spend management modes available and feasible to business

•Working closely with operations team (Procure to Pay) to ensure quality of service by training, knowledge sharing and monitoring the transactions•Working closely with helpdesk team to ensure quality of service by call monitoring, resolution auditing, training and knowledge sharing.•Ensuring quality control of the P2P transactions and calls & emails handled by helpdesk by doing quality checks of pre-defined sample size and correction of identified errors while coordinating with operations team•Conducting internal audits at regular intervals to maintain the compliance check status as green for various audit standards (ISO, CCAT etc.). Also represent the project during external audits conducted by E&Y, PWC and Deloitte•Identification of process improvements, measure and analyze their effects and feasibilities and implement them. Also monitoring the process for lean/ Six Sigma projects to improve the efficiency.•Monitoring the customer feedbacks, analysis of the escalations, performing RCA and giving structured feedback to the operations. Also deciding and implementing the required corrective action or preventive action with the help of SMEs•Implementation of a robust and fail-safe FMEA and Business Continuity Plan and following the procedures of signing off of the same from internal stakeholders (Master Black Belt team) and client•Preparing and maintaining a planned SLA to ensure the compliances required for the project•Preparing and maintaining a robust configuration control for audit and compliance documentations. Also preparing various quality dashboards (weekly, monthly) representing performance and compliance health of the process. Also publishing the SLA adherence and sharing with the client for performance review.•Preparing training plans for new joiners as well as conducting refresher training for existing project members. Ensuring contract adherence by conducting surprise risk audits or random checks.

•E-Sourcing Support Project RFi, RFp e-Auction•Preparing spend reports on the basis of suppliers’ requirements attempted to support Market Analysis, Trend Analysis & Procurement Forecast using Ariba & SAP•Analyzing the spend data to project a 360o view on the spend trend. Analysis done on product-wise, category-wise, country-wise, region-wise or any as per the requirement proposed by the sourcing manager/ category manager.•Extracting the saving data from ERP and analyze it to prepare a conclusive report to identify the sectors where saving is done.•Extracting spend data from the ERP systems and analyzing them to prepare a presentation to project probable savings opportunities. Includes identifying opportunities of Spot Buying, Multiple Source management, Management of Single Source Spend, Alternate Vendor Identification and Scopes of Competitive Bidding.•Preparation of recurring spend and savings reports (monthly, quarterly etc.) for Global Spend Trend Projection in Indirect Spend (IT, Services & MRO)•Identifying the unassigned spend data and mapping them to a specific product/ service on which spend has occurred with the help of Accounts Payable G/L data. Also mapping parent-child company relationship wherever available.•As the client was transitioning from SIC codes to UNSPSC codes in their ERP, mapping of the spend data and transitioning of the categories from SIC to UNSPSC.•Preparing supplier concentration report on a regular basis to project category-wise and region-wise spend distribution among the top suppliers help procurement process to manage preferred supplier database.•Analysis and deduction of various purchase plan templates and to combine them accordingly to prepare a purchase forecasting database on the basis of past procurement trend.•Catalogue Validation

•Maintaining standards & ensuring continuous improvement in process capabilities during the entire process. •Working with different vendor databases (Bloomberg Business-week and Hoovers) to find out new suppliers and exploring their business data to sort probable positives.•Contacting with the probable suppliers across the globe, and visiting supplier premises for sample checking to ensure the raw material is accurate according to the product and purchase plan requirements. •Getting into negotiation with the suppliers regarding price, quality and other factors (e.g. incoterms, credit policies etc.) to help the procurement team finalizing the deals/ contracts.•Working in co-ordination with production team for procurement process as per production requirement by managing purchase requisitions and purchase orders. Also smoothening the entire order-to-delivery cycle by maintaining effective follow up procedures•Working as a point of contact for both suppliers and in-house customers for entire source to pay cycle for specific queries regarding handled materials. •Supporting other procurement related activities by administrating vendor database in in house ERP (SAP)•Coordinating with the onsite goods receipt team and the vendor to resolve discrepancies regarding goods receipt or invoice issues•Working with the accounts payable team to resolve various payment related issues by resolving invoice blocks, payment blocks etc. to ensure a failsafe payment run cycle•Performing and maintaining Supplier Relationship •Management matrix for improved serviceMaintaining supplier performance management matrix in coordination with finance and production team to enrich the preferred vendor database as well as to improve supplier performance•Identifying the areas of quality failures & working on process changes for qualitative improvement.•Working in close co-ordination with R&D to reduce cost without compromising with quality