Oversee the entire onboarding, position management, and employee lifecycle process for the client.Responsible for noise-free deliverables and end-to-end business management for clients.Diligently managing a team of 25 associates, ensuring tasks are delegated on time.Playing a pivotal role in performance management, automation in reporting.Process improvement ideas and projects based on the client's requirements.Analytical and strategic HR decisions to ensure service level agreement and accuracy are fulfilled.KPI monitoring and timely feedback to associates to achieve goals and targets on time.Ensured timely completion of onboarding tasks for new hires by liaising with relevant departments.Conducted employee performance reviews and implemented corrective actions to increase productivity.

Managing a team across India and Costa Rica, in unpaid and paid leave of absences for North America corporate and customer service associates.Following HR policies and guidelines, as per the company's standards applicable to operations, corporate, and customer service employees of various levels from L1 to L10.Imparting process and communication training to new hires, completing the ramp-up period, and transitioning into smooth production.Providing knowledge-based training, arranging coaching, and feedback sessions during 1:1 meetings with associates.Quality and productivity auditing and management to ensure 100% of the goals are achieved.Scorecard and report generation, discussions, and highlighting targets and goals achieved.Case distribution, generating a completion report at the end of the shift.Partnering with the payments team in processing stuck payments, overpayments, and PTO/VTO that occurred during leaves of absence.Weekly business review and goals with leadership, providing insights on team performance, challenges in meeting goals, and other key factors such as shrinkage, attrition, and PIPs.Managing critical leaves, such as medical/STD, or any type of social media, or executive escalations, and closing the issue on time.Troubleshoot technical issues through tools by raising high-severity tickets to technical teams.Time and attendance management, leave tracker, unplanned and planned leaves, planning activities, and celebrating achievements within the team.Addressing associates' grievances, team conflicts, and ensuring zero callouts.

Pre-requisite service visits to client's location as per sales team checklist, understanding various needs in terms of requirements such as services needed, site's load & power supply availability.Providing assistance in understanding layout as per design team, 3D drawings, utilities and power supply.Performing tasks as per initial checklist and filling out the preservice visit form in a minutes of meeting discussed and planned with clients representatives.Handing over the service forms to the sales team, timely approach and follow up with the client for site readiness and completion as per plan.Performing mid service visit to help the client in laying out cables for power supply, civil foundations and utilities set up. Pre Commissioning check at clients side and simple erection of machine and commissioning. Completing service checks, setting up the machines performing quality checks and filling up the check list as per standard operating procedure.Warranty visit or periodical check ups and check if the machines are performing satisfactorily.AMC follow ups and filling up contracts for post warranty services.Setting up onsite vendor teams for periodical check up/ trouble shooting in case of error reported by clients.Research and development in cost reduction of fuels and other engineering functions. As a project leader, participated in a project of steam input type vapour absorption machine & increasing the machine output by 3% with available resources.Research and development in various instrumentation and automation devices such as HMI, AI, Starters, Logics, Gauges & sensors.

Performing day to day tasks such as checking instruments and machines during the production as per checklist.Ensure zero breakdown and faults in machines & instruments and proper planning of maintenance ahead of production. Maintaining productivity reports & quality as per industries best practices and market standards. Manpower distribution and preparing shift rosters for 40 direct subordinates and other team associates. Meeting the productivity and quality standards as per target report by the planning team and preparing batches for distributing and supply.As a part of the project management leadership, performed and guided KAIZEN (Six Sigma) projects in various organizational vertical & departments through training and development.Performing CPM, TPM, 5W & 1H in various learning approaches.