Rita Richardson Email & Phone Number

Cypress, Texas, United States

Texas Medical Center

Installed 802.1X, configured laptops for Network Access Control (NAC) Authentication enforcementAllocated switch interface lists to network techs for tracingCollected, analyzed, monitored, tracked, logged cable tracing and device discovery activities via Excel for 30+ buildingsPrepared Excel reports with graph and pie chart for the project manager and.

Houston, Texas Area

• Migrated 450 BP Oil employees to new BPX Energy domain with Windows7 to Windows10 migrationDistribute deployment workload among deployment team
• Ensure the Installation Technicians are productive and efficient
• Ensure the services performed are in scope and escalate if appropriate
• Served as the escalation point for the Installation Technician's deployment issues
• Performed Quality Assurance on completed deployments
• Performed installations while… Show more Migrated 450 BP Oil employees to new BPX Energy domain with Windows7 to Windows10 migrationDistribute deployment workload among deployment team

Houston, Texas

• Supervise mass computer image projects and ensured deadlines were met for deployment
• Conduct system testing and software quality assurance using best practices and methodologies
• Utilize Software Development Life Cycle principles and concepts in all customer projects
• Perform hard drive removal for legal holds
• Perform configurations on Dell Laptops, PCs, clinical workstations-on-wheels (WOWs), and All in Ones (AIOs)
• Adhere to work order/incident… Show more Supervise mass computer image projects and ensured deadlines were met for deployment

Houston, Texas Area

-Provided end user support for hardware deployment of HP Elite X2 tablets, G3 Laptops-Provided basic troubleshooting and issue resolution (Level-1) for post-migration of Windows 10, including file synchronization of Microsoft OneDrive and peripheral (i.e. printer) set-up-Performed IT equipment moves, installation, configuration, and/or retiring of IT.

Houston, Texas Area

-Opened internal incident management tickets, composed email notifications to stakeholders-Monitored and address all incoming messages-Consulted with retail multisite vendors and technical teams to resolve technical problems-Attended all domestic/international conference calls for critical outages.-Utilized software tools to analyze router, eVPN, server.

Houston, Texas Area

-Successfully tested POS register store promotions and coupons -Configured and tested store mPOS iPad mini2 for in-store usage -Successfully loaded and executed new store server file updates -Analyzed log files for errors and anomalies

Houston, TX

-Assists with management of desktop support staff and training of new hires-Create, design, track, and manage IT data spreadsheets-Compile and convert key operational IT performance data into PowerPoint presentations -Coordinates software and hardware deployments with the end-user to meet their specific departmental needs -Communicates with users and.

Houston, TX

-Worked closely under the guidance of design engineer and his assistant-Modified dispatch equipment configuration drawings-Used surface modeling to draw a flat representation of the product for coax cabling placement, communication equipment, and assembly instructions-Knowledge of engineering design principles, numeracy and computer skills -Knowledge of.

Houston, TX

The Women's Resource Center of Greater Houston's goal is to help Houstonians build financial literacy by expanding opportunities for women and girls to become independent, productive, and financially stable.

Houston, TX

Hines Interest, Houston, TxHelpdesk-Call Coordinator -Logged all client email requests in Remedy ticketing system -Assist clients with hardware, software, and network connectivity issues-Performed client upgrades Outlook03 to 07 via DameWare remote software -Emailed daily IT progress reports to regional offices Getronics ITC Houston, TX Network.