Ritchie Baltimore Email & Phone Number

Vicksburg, Ms, Us

Durham, Nc

Work in a virtual environment to score constructed response test items in English Language Arts,Mathematics, Science, and other areas. Readers score student responses to test items in a varietyof subjects. These tests are administered in many different states at all grade levels. Readersaccept and apply the scoring criteria as directed and maintain consistent and reliable scoringresults throughout the project. Readers also operate in a repetitive task situation and maintainconfidentiality and project security.

Vicksburg, Mississippi, United States

Developed the structure and design of web pages. Ensuring user experience determines design choices. Created features to enhance the user experience. Striking a balance between functional and aesthetic design. Ensuring web design is optimized for smartphones. Building reusable code for future use. Optimizing web pages for maximum speed and scalability.Planned website development, converting mockups into usable web presence with HTML, JavaScript, XML, and PHP coding. Provided front-end website development using WordPress, Artisteer, and other editing software. Configured and purchased domains for websites. Conceptualized, planned, and executed original designs for website properties. SEO best practices while designing sites. Perform quarterly website maintenance. https://universalalliancenotary.com/

Canton, Mississippi, United States

Work inside Amazon warehouse, selecting, packing and shipping customer orders. Overallresponsibility for receiving and moving materials within warehouse. Verified the inventoryquantity and assists in inventory level maintenance. Responsible for filling customer orders usinga pick list (hand scanner) and preparing orders for shipment according to company standards.Obtains merchandise from bins or shelves and ensuresthe completeness and correctness of all orders filled.

Tempe, Arizona

Responsible for providing strategic, financial, and operational leadership for the franchise. Develop high-quality business strategies and plans. Ensure strategy alignment with objectives, lead by example and motivate subordinates, encourage employee engagement, train a high-performing managerial team, oversee all operations and business activities, make high-quality investing decisions, and enforce adherence to legal guidelines and in-house policies. Administered the proper operation of a part-time commercial carpet and upholstery cleaning service for commercial buildings and residential homes. Screen candidates’ resumes and applications. Conduct phone in-person interviews for Janitorial positions. Make pre and formal offers and explain offer details. Conduct background checks. Conduct orientations for Janitorial positions. Collect and check all new hire paperwork including, I-9’s. Enter basic new hire information in the payroll system. Conduct employment verifications.

Chandler Az

Manages a private banking portfolio of individuals and groups with high net worth. Responsible for accomplishing deposit and financial volume goals through customer service and adhering to policies and procedures. Ensured live customer service and the convenience of Mobile Banking and Online Banking. Handle, research, and resolve browser, Smartphone, online, and/or email inquiries/requests from customers. Ensured the proper computer operation so that end users could accomplish business processes including receiving, prioritizing, documenting, and actively resolving end-user support requests. Problem resolution may involve the use of a knowledge base and help request tracking tools, and require that the individuals, assist over the phone, at the desktop level 1st and 2nd level support – troubleshooting of IT-related problems from in-hours software to hardware, such as Smartphone’s, iPhones, iPads, Mac Computers, Laptops, and PCs. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Create user accounts, reset passwords, create groups, etc. Use Microsoft Programs and client-specific computer systems and databases to review accounts and update data with accurate information.

Scottsdale, Az

Troubleshoot networking - practical application of technologies, protocols, and related standards including TCP/IP, HTTP, HTTPS, LAN, WAN, Wi-Fi Hotspots, VPN Clients, Modems, Third-Party Routers, Printers, Scanners, Fax Machines, Speakers/Headphones and BlackBerry Smartphones. Troubleshoot and used Device Manager to view a list of hardware devices installed on computers and set properties for each device by uninstalling and reinstalling the firmware. NetOp remotely to troubleshoot Microsoft Exchange Server, Mainframe, Windows XP Pro/Windows 7, MS Communicator, and Rumba TN3270 Terminal Emulator for Windows experience. Troubleshoot Microsoft Office 2010 applications, Lotus Notes, Rumba, HP Manager, Microsoft Exchange Server, Microsoft Outlook Express, Secure Shell (SSH), Secure Sockets Layer (SSL), Post Office Protocol (POP), Blackberry Enterprise Server, and Xactware: Estimating software for insurance restoration, and remodeling. Troubleshoot CSR Database solutions for collecting, reporting, and managing sustainability, development information, monitoring, and tracking company needs to enhance sustainable performance. Performed administrative password resets on Windows XP, Microsoft Outlook, CSR Machine, VPN Client, Rumba, LDAP, and PeopleSoft etc. Troubleshoot company-approved application errors via Event Manager. Set up and mapped company network drives remotely and internally for business partners. Oversee the daily performance of computer systems for State Farm's internal business partners.

Tempe, Az

Edited and designed graphics, and created Web Design Templates, Wordpress themes, and Blogger templates. Utilized and troubleshoot scripting languages such as Dreamweaver, HTML5, Cascading Style Sheets (CSS), JavaScript, JQuery, Action Script, and Firebug. Installed and troubleshoot the WAMP, and XAMPP server on my local computer which is a collection of software that includes Apache, MySQL, PHP, and Perl. It also includes Tomcat, FileZilla FTP server, and Mercury Mail for sending emails. Utilized Managed DNS services, Utilized Hypertext Transfer Protocol (HTTP), and File Transfer Protocol such as (CuteFTP). Also, Web Content Management, Account Management. Utilized Artisteer 4 to build WordPress (CMS) Websites, Social Websites (Chat), Email Management, and E-Commerce Services.

Phoenix, Az

Troubleshoot networking - practical application of technologies, protocols, and related standards including TCP/IP, LAN, WAN, Wi-Fi Hotspots, Clients, Modems, Third-Party Routers, Printers, Scanners, Fax Machines, and Speakers/Headphones. Troubleshoot and used Device Manager to view a list of hardware devices installed on computers and set properties for each device by uninstalling and reinstalling the firmware. Download firmware to flash the BIOS when the main BIOS is corrupted (e.g. power failure during flashing). Configure BIOS settings such as the boot order, power-on password, and CPU settings Independently prioritized and provided technical expertise in resolving complex product issues. Upgrade and configuring Windows XP and Windows Vista Service Packs. Support computer equipment over the phone for customers, performing or ensuring proper installation of cables, Windows XP and Windows Vista operating systems, or appropriate third-party software upgrades. Troubleshoot problems by running the Dell Diagnostic Utility (32-bit diagnostics) which computers ship with partitioned on the hard drive. Troubleshoot with the Disc Self Test (DST) Diagnostic test to determine if the issue problem is software or hardware-related. Troubleshoot with the PC Checkup which checks for computer problems, privacy and security gaps, and performance downgrades, and helps you fix them. Troubleshoot with the (Dell Crash Analysis Tool) a Tool used to diagnose driver-related problems such as (BSOD’s) blue screen errors or system crash errors. Troubleshoot with the (Driver Roll-back) Windows operating system utility to restore the previous version of a driver.Troubleshoot with Dr. Watson a tool used to trap program faults and generate a snapshot of the operating system to help diagnose the fault.

Tempe, Az

Monitor real-time call flow; provide guidance and direction to call center personnel to ensure call metrics and standards are met or exceeded according to operational policies and procedures. Coordinate and manage workflow processes during assigned call center shifts and escalate issues requiring real-time actions to the designated supervisor. Analyze and advise the supervisor of personnel and workflow issues and recommend suggestions or solutions. Develop and implement standardized processes in collaboration with supervisors that address callers' needs and enhance positive outcomes in the areas of customer service, quality standards, and contractual requirements. Assist in post-training activities, act as a resource for staff questions, and provide assessments of staff progress and competence to trainers. Perform concurrent quality audits and provide feedback and coaching on strategies to achieve improved performance. Identify workflow process trends, and analyze contributing factors and improvements. Assess staffing needs, recommend steps to meet needs, initiate communication with Workforce Management and Site Management, and implement actions. Review all concerns or issues escalated from call center staff during assigned shift; meet any immediate needs and forward to designated parties for follow-up. Function as the point person for initiating disaster management phone tree communications and assist in implementation of business continuity plan as directed by Manager or designee. Participate in on-call rotation as assigned by Site Management.

Phoenix, Az

Photocopier / Folders / Inserters / Machine & Hand Bindery / Mail addressing Inserter. Process and produce Signs & Graphics print/finish orders as requested or directed. Operate Signs & Graphics printers and auxiliary equipment. Perform all phases of equipment set-up, operation, and routine maintenance. Maintain equipment and supplies, including cleaning and repairing. Provide customer service, including problem-solving, to satisfy those needs with minimum supervision. Operate a photocopy machine to complete assignments ranging from producing single-color forms, reading material, and other documents requiring covers, text, indices, and related items in single or multi-color. Follow instructions of supervisors and assist other team members in performing center functions. Operate mailing equipment according to specifications to produce customized jobs. Sort letters and flats per postal requirements; pack in trays with proper postal labeling and paperwork. Check materials to be sure the right materials are scored, perforated & creased folded, inserted, or labeled. Stage materials for efficient, orderly processing. Sort letters and flats per postal requirements; pack in trays with proper postal labeling and paperwork.

Doctorate, Applied Computer Science

DBA Licences

Master Of Information Systems/Management, Information Technology, 3.5

Activities and Societies: University of Phoenix Alumni SocietyThrough study of the diverse subjects that affect the operation.

Bachelor Of Arts In Visual Communication, Interactive Multimedia/Web Design/Graphic Design, 3.15

Activities and Societies: Collins College AlumniVisual communication is communication through visual aid and is described.