Ritesh Bhalla Email and Phone Number
Ritesh Bhalla work email
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Ritesh Bhalla personal email
22 years + of diversified experience in Banking industry comprising Risk Management, Digital Banking, Process Audits, Trainings, Branch Operations and Phone Banking.
Indusind Bank
View- Website:
- indusind.com
- Employees:
- 51000
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Zonal Manager Client Experience Group - Rajasthan Up And UttarakhandIndusind BankJaipur, Rj, In
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Zonal Manager Client Experience Group - Rajasthan Up & UttarakhandIndusind Bank Aug 2024 - PresentJaipur, Rajasthan, India
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Deputy Vice President 2 & Regional Manager - Client Experience Group - Rajasthan Up And UttarakhandIndusind Bank Aug 2023 - Aug 2024Jaipur, Rajasthan, Indiao Managing North 3 Zone (230 Branches) for Client Experience Group o Responsible for Service Delivery, Complaints Handling, NPS tracking, Branch Score Card, Digital Adoption etc. for Service Channelo Driving Client engagement & assuring timely resolution to maintain high customer service standardso Conducting Service Audits for branches, reviewing compliance scores & guiding them for corrective actiono Handling employee recruitment & coaching the team to achieve their respective KPI
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Deputy Vice President & Regional Manager - Process Adherence And QualityIndusind Bank Nov 2020 - Aug 2023Jaipur, Rajasthan, IndiaKey responsibilities: 1. Process Risk Reviews2. Strategic Initiatives & Training Content designing3. Process Simplification 4. Digital Projects Support5. Process Trainer & Quality Assurance for Branches and Account Opening HUB
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Senior Avp & Regional Manager, Process Adherence & QualityIndusind Bank Aug 2017 - Nov 2020Chandīgarh Area, India• Responsible for providing Process & HR trainings for consumer banking business.• Responsible for driving compliance & control through regular branch reviews & process audits.• Process simplification basis feedback received from branches.• Managing 50+ branches across different states for Process adherence & Quality
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Avp & Regional Manager, Process Adherence & QualityIndusind Bank Jan 2016 - Aug 2017Jaipur Area, IndiaTrainings: Enablement of Branch Team through Trainings for new product & process implementation, Process disseminations and awareness. Conducting Induction & Refresher trainings etc.Audit: Drive Compliance & Control through regular Branch Reviews. Study internal audit reports for process gaps and train branch to prevent recurrance. Conduct Process audits to monitor process adherence.Strategic Initiatives : Work with the Core & Business teams for Strategic Business Initiatives including process improvements & process standardization.
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Nodal Officer & Branch Operations & Services HeadCitibank N.A. Jan 2014 - Jan 2016Jaipur• Managed branch service team and responsible for smooth and profitable functioning of the Branch.• Responsible for Audits & operational risk management for the branch.• Worked as Nodal Officer, taking care of regulatory requirements & Legal notices for the branch.• Worked as HR SPOC; responsible for employee On-boarding & Off-boarding.• Conducted Customer Service Committee meetings for gauging client satisfaction. -
Service ManagerCitibank India Jul 2009 - Dec 2013Jaipur• Worked as Client-On-Boarding Expert for branch to handle complete account opening for Domestic & NR in accordance with AML/ KYC guidelines.• Supporting CA/SA buildup for branch through Cross-selling Liabilities & Credit Card products.• Responsible for authorization of High Value transactions along with Q&A for Insurance & Investment for the branch.• Responsible for Procurement & vendor management for the branch.• Responsible to increase retail penetration of various investment products & TPP such as Life Insurance, MF -
Junior Manager Ops CitiphoneCitibank India Jun 2008 - Jun 2009Gurgaon• Managed Operations team to provide support to CitiPhone and Citibank branches for Northern & Eastern region.• Handled Cash & Check operations for Citibank customers across 18 branches in 13 Cities.• Led Manual Initiated Fund Transfer (MIFT) team with over 500 cases in a month for Northern and Eastern region.• Ensured adherence of process & risk guidelines for CitiPhone North Liabilities as part of Internal Audit Team.• Worked as Quality Analyst to ensure service delivery in line with compliance.
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Team Leader, Citiphone LiabilitiesCitibank India Apr 2006 - May 2008Gurgaon• Handled customer escalations for CitiPhone Liabilities Team.• Was responsible for meeting monthly Satisfaction Factor target for Liabilities team.• Was responsible for team to meet service quality and sales target.• Mentored new team members and harmonized them with Citi’s culture
Ritesh Bhalla Skills
Ritesh Bhalla Education Details
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Computer Science
Frequently Asked Questions about Ritesh Bhalla
What company does Ritesh Bhalla work for?
Ritesh Bhalla works for Indusind Bank
What is Ritesh Bhalla's role at the current company?
Ritesh Bhalla's current role is Zonal Manager Client Experience Group - Rajasthan UP and Uttarakhand.
What is Ritesh Bhalla's email address?
Ritesh Bhalla's email address is ri****@****ind.com
What schools did Ritesh Bhalla attend?
Ritesh Bhalla attended National Institute Of Information Technology, University Of Rajasthan.
What skills is Ritesh Bhalla known for?
Ritesh Bhalla has skills like Banking, Retail Banking, Credit Cards, Management, Cross Selling, Vendor Management, Bank Audit, Anti Money Laundering, Investments, Customer Service Management, Team Leadership, Digital Banking.
Who are Ritesh Bhalla's colleagues?
Ritesh Bhalla's colleagues are Supriyo Pal, Jai Kanth, Rajesh Ghogale, Akanksha Mishra, Amit Ratra, Anuj Panday, Neeraj Sharma.
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