Ritesh Bhalla Email & Phone Number

Jaipur, RJ, IN

Jaipur, Rajasthan, India

Jaipur, Rajasthan, India

o Managing North 3 Zone (230 Branches) for Client Experience Group o Responsible for Service Delivery, Complaints Handling, NPS tracking, Branch Score Card, Digital Adoption etc. for Service Channelo Driving Client engagement & assuring timely resolution to maintain high customer service standardso Conducting Service Audits for branches, reviewing.

Jaipur, Rajasthan, India

Key responsibilities: 1. Process Risk Reviews2. Strategic Initiatives & Training Content designing3. Process Simplification 4. Digital Projects Support5. Process Trainer & Quality Assurance for Branches and Account Opening HUB

Chandīgarh Area, India

• Responsible for providing Process & HR trainings for consumer banking business.
• Responsible for driving compliance & control through regular branch reviews & process audits.
• Process simplification basis feedback received from branches.
• Managing 50+ branches across different states for Process adherence & Quality

Jaipur Area, India

Trainings: Enablement of Branch Team through Trainings for new product & process implementation, Process disseminations and awareness. Conducting Induction & Refresher trainings etc.Audit: Drive Compliance & Control through regular Branch Reviews. Study internal audit reports for process gaps and train branch to prevent recurrance. Conduct Process audits.

Jaipur

• Managed branch service team and responsible for smooth and profitable functioning of the Branch.
• Responsible for Audits & operational risk management for the branch.
• Worked as Nodal Officer, taking care of regulatory requirements & Legal notices for the branch.
• Worked as HR SPOC; responsible for employee On-boarding & Off-boarding.
• Conducted Customer Service Committee meetings for gauging client satisfaction.

Jaipur

• Worked as Client-On-Boarding Expert for branch to handle complete account opening for Domestic & NR in accordance with AML/ KYC guidelines.
• Supporting CA/SA buildup for branch through Cross-selling Liabilities & Credit Card products.
• Responsible for authorization of High Value transactions along with Q&A for Insurance & Investment for the branch.
• Responsible for Procurement & vendor management for the branch.
• Responsible to increase retail penetration of various investment products & TPP such as Life Insurance, MF

Gurgaon

• Managed Operations team to provide support to CitiPhone and Citibank branches for Northern & Eastern region.
• Handled Cash & Check operations for Citibank customers across 18 branches in 13 Cities.
• Led Manual Initiated Fund Transfer (MIFT) team with over 500 cases in a month for Northern and Eastern region.
• Ensured adherence of process & risk guidelines for CitiPhone North Liabilities as part of Internal Audit Team.
• Worked as Quality Analyst to ensure service delivery in line with compliance.

Gurgaon

• Handled customer escalations for CitiPhone Liabilities Team.
• Was responsible for meeting monthly Satisfaction Factor target for Liabilities team.
• Was responsible for team to meet service quality and sales target.
• Mentored new team members and harmonized them with Citi’s culture

Gniit, Computer Science, A

GNIIT Program

Bachelor’S Degree, Computer Science

Activities and Societies: Badminton TeamDid BSc in Computer Science, Physics and Mathematics