- Managing Service operation U.P. Legislative Assembly in house session.-Technical Support to honorable Member of U.P. Legislative Assembly.

G.G. Marketing is A Consulting & Research firm active in domain of Fashion , E commerce , Fin tech, Start up Mobile Device Service Consultant and Retail Domain. It is engaged with Global research firms Like GLG, Guide point ,Sight Alpha advising global Investment firm like Gold Man, BCG , Mckinsey & co. , Deloitte . We have expertise in Indian fin tech space of modelling of P2P , B2B & B2C space. we are covering entire spectrum of Micro financing ,Small Banking and Commercial Bank.GG marketing is focused in providing Business Solution to Organisation to address Challenges regarding sustainability. Strategy Development ,Business model creation,Customer research ,Go to Market, Organisation structure,Leadership Development & Data Analytics are key work areas. It has successfully transform large enterprise like VRL,Rocket Incubation (Jabong-Myntra), Paytm.Currently focused on SME development and Logistic delivery network in India and Middle east. Fin tech research ,BFSI and Payment Industry are research focus areas where as we are providing Industry insights and current trend which are impacted by GOI initiatives to formalise India economy.

•Responsible for Country Service Operation, worked as a NSM Colors,Gionee(Largest selling Brand Nepal) Kathmandu Nepal.• Enhanced Country service deliverable like TAT, Pending Ratio, NPS, revenue etc.• Responsible for Network / Manpower appointment, management & development.• Dealer Management & Defective Stock management• Immediate reporting head of 60~70 Assistant manager /engineers/technicians.•Trained Colors,Gionee Authorized Service Centers/ Direct Service Center for New Product features and Software across India.•Administered performance management of engineers by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, reviewing the performance and corrective action plans.•Change Agent of the department - Responsible for defining KPI's of the engineers and Critical Activity Matrix for the team.

Responsible for Service Operations execution for all consumer products & Mobile across India and achieving defined service reporting targets & service share.Managing Service Operation, providing services to the ASC & customers and ensuring complete satisfaction.Managing services from All India Authorized Service Centers & Authorized Collection Point . Planning for network expansion & network optimization as per sales requirement.Analyzing BSM performance reports (BSM suppose to do all service centers audit once in a quarter and send to report to HO) for improving the process, infrastructure, etc. Monitor all ASCs ( Authorized Service Centre) overall performance based on KPI parameterService Process & KPI Regularly providing for 211/011 & 1 hour service to all customers and monitoring performance on regular basis. Monitor ASCs Spare MSL every month for smooth Svc Operation.Supervising pending calls in the field by daily working on open/pending calls data & also monitor the requirement of standby sets at ASC end (RTAT Logic developed and circulate to field) to provide 1 Hr svc to Mobile CustomerResponsible for DSCs (Direct Service Centre) engineer’s productivity(Product Wise/DSC Wise) on weekly/Monthly basis .Doing Branch /ASCs/DSCs evaluation based on KPI parameter on monthly basis.Service Cost

 Successfully handled CDMA phase II (starting phase of Reliance Infocom in (U.P. East)  Successfully handled project GIL 3700; conducted RF Survey of U.S.O. sites - government sites. Awarded increment after 6 months of joining.  Conducting regular site survey / inspections to ensure efficient operations and verifying the working condition of sites.  Hands on experience in using RF Planning Tool (MapInfo, Map Grid), Google Earth and Drive Test Tool (Agilent E6474a Test Tool).  Effectively evaluated the coverage hole of network.  Conducting regular site survey / inspections to ensure efficient operations and verifying the working condition of sites.  Coordinating infrastructure & utility build-up, installation & commissioning, integration and drive test.