Ritesh Kumar Email & Phone Number

Wick, Scotland, United Kingdom

Wick, Scotland, United Kingdom

▪Crafted Vision: Drove F&B forward, aligning with trends and guest preferences.▪Optimized Operations: Ensured seamless daily F&B, optimized processes forcost-effectiveness.▪Inspired Teams: Led, motivated, and cultivated a positive work environment, implementingpersonalized training.▪Elevated Experiences: Infused creativity into guest experiences through innovativestrategies.▪Upheld Standards: Ensured compliance with health and safety regulations, maintaineduncompromising quality, addressed regulatory requirements.

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

▪ Participated in the recruitment, selection, and training of staff.▪ Supervise and schedule food and beverage staff.▪ Ensured customer satisfaction.▪ Resolved customer complaints, as well as internal conflict amongst staff.▪ Proven human resource management skills such as training, motivation,Excellent organizational skills

Chester, England, United Kingdom

supervising work that has been set in accordance with the school policymanaging the behaviour of pupils while they are undertaking this work to ensure a constructive environmentresponding to any questions from pupils about process and proceduresdealing with any immediate problems or emergencies according to the school’s policies and procedurescollecting any completed work after the lesson and returning it to the appropriate teacherreporting back as appropriate using the school’s agreed referral procedures on the behaviour of pupils during the class, and any issues arising

Chester, England, United Kingdom

•To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach.•To ensure all Conference and Banqueting facilities are maintained to the standards required and our guests receive efficient,professional and friendly service at all times.•To promote the Valor Hospitality Europe Limited purpose, values and behaviours at all times

Ranchi, Jharkhand, India

▪ Developed opportunities with customers by adopting a consultative approach and successfully providing detailed information on various e-learning courses for children. ▪ Managed leads and followed up opportunities to close deals with potential customers to meet all revenue targets. ▪ Delivered presentations to customers and articulated the outcomes / benefits of courses to be realised. ▪ Acted as a primary point of contact for customers and resolved any issues in a swift, professional manner. ▪ Worked alongside the management team to support the development and implementation of sales and marketing strategies in line with core objectives to drive business growth. .

Kolkata, West Bengal, India

▪ Undertook the detailed analysis and processing of medical claims in line with a target of 150 per day. ▪ Verified that details were completed correctly and determined the appropriate amount to pay on claims based on facts. Held position as a subject matter expert (SME) and managed a team of 16 people within the department. ▪ Facilitated all aspects of training and development on processes, along with motivation to meet core departmental goals successfully

Kolkata, West Bengal, India

▪ Provided first-rate advice and assistance via telephone to customers experiencing issues with Sky Digital TV. ▪ Delivered a high quality service to all customers in line with service / brand expectations. ▪ Researched required information for callers using available resources relating to complaints and errors. ▪ Troubleshooted for customers and provided support with respect to using different TV services. ▪ Identified and escalated priority issues / customer complaints with senior management. ▪ Took ownership on all calls / correspondence responded to and resolved queries at the first point of contact

Msc International Business, International Business

Bachelor Of Commerce - Bcom, Business/Commerce, General, 6.2

Activities and Societies: debate, speeches,extra curricular activities,