Ritesh Malik Email & Phone Number

Gurugram, Haryana, India

SCOPE• Experienced real estate professional with comprehensive accomplishments leading sellers and buyers in all types of residential, commercial and industrial real estate.• Demonstrated success executing complex transactions while delivering premium customer service.• Recognized for building strong, personal relationships with clients to gain understanding and implement appropriate strategies for maximizing performance.CLIENT RELATIONS• Built and maintained professional working relationships with clients based on trust and understanding, communications, and professional approach; consequently identifying and rendering solutions to their needs.• Proactively counselled clients on all procedures throughout the sale, purchase and lease processes.• Rendered strategic oversight and assistance to buyers in the decision-making process.SOLUTIONS OFFERED• Carrying out thorough research and analysis of the real estate and/or property market to identify areas with increasing demand and profitability.• Liaising with legal counsels to prepare sale and lease documents.• Overseeing and handling negotiations with real estate agents and/or realtors on behalf of clients.• Ensuring high quality construction and renovation work at properties acquired by clients. • Accelerating revenue generation through investment in real estate.• Maintaining and executing all lease/rental activities on behalf of clients.

New Delhi Area, India

Zone Head- Variable Agency- (AAP and AM Program- Variable Cost Business Model)Key Deliverables:  Responsible for Build-up of Distribution (Variable Leaders and Agency) for Zone with 4 Regions and 32 Offices. Responsible for Distribution Strategy, Sales Strategy, Revenue, P&L goals for Variable Agency Program for zone. Accountable for Revenue Growth, New Variable Leaders, Agent Recruitment and Activation, Product Mix, Distributor Earning and Retention, Top Distributor Performance, MDRT Qualifiers and Persistency,  Provide leadership and direction for Zone to build Rs. 42 Cr of WFYP with 4 Regional Head, 600 Variable Leaders and 2000 Agents.  Responsible for  Scale and Productivity of Variable Agency to contribute 35% of Office Business from Variable AgencyAchievements Zone Transformation from -22% YOY Degrowth to 48% Growth on TopLine with Plan Achievement. Recruitment has grown by 57% and Variable Leader Count has grown by 50%. Contribution has grown from 19% to 30% on Top Line and on Recruitment has grown from 22% to 36%. 100% Growth in Pioneer Variable Leader Count creating sustainable contributors. MDRT Advisor count grown by 60% from CC Agents. Zone has grown ladders from Last zone (8th Rank) to Top Zone (1st Rank).

New Delhi Area, India

Business HeadAchievements Building capabilities in India office and migrating work flow from London Office to India office to optimise on cost of operation. System Automation and Upgradation to ensure seamless delivery with growing business volumes. Defined and created SOP with stakeholders for all functions and departments both in India and London Office. Chartered Training Program for building capabilities in India Office. Defined Functional Processes for all functions and departments and devise control tools to optimize results and reducing leakages. Defined review process with Balanced Score Card to bring a performance driven culture. Defined strategies for Guest Engagements to improve conversions and high recall, resulted in improving conversions and references from guests. New Contract Empanelment with negotiated rates in the cities where conversions were low. New Local Vendor Empanelment for local operations.

Delhi Area, India

Business HeadAchievements Set up Pan India operation with complete P&L and Operational responsibility. Responsible for strategic planning and implementing the business plan. Built the product development & management, design, customer service, content, HR, digital marketing, vendor development and testing team Led Monetisation efforts and scaled up Revenue. Established Doctor Discovery Market Place with 25K+ Verified Doctors at the lowest cost in industry. Build Portal with 80K+ Doctors in 5 months time with least Acquisition Cost. 100% Month on Month Revenue Growth with all new offices established in Delhi, Mumbai, Pune and Bangalore where hired, trained and setup 80 members sales team in 3 months times. Co-led existing and new investor relationships along with the CEO

New Delhi Area, India

Zonal Manager- Client Acquisition (Punjab, Kolkata, Rajasthan and Indore)Key Deliverables: 1 Responsible for Zone by leading team with 9 Branch Manager, 30 Sales Managers, 120 Sales Executive, 2 HR Executives.2 Steering Top line objectives of the channel in the assigned zones (business volume).3 Steering Bottom line objectives of the channel in the assigned zones (Profitability).4 Productivity targets of the front line team in line with prescribed objectives.5 Managing & expanding retail & direct distribution channel in line with regional blue print. 6 Manpower planning and productivity to ensure retention and career progression and growth of front line sales force.7 Coordinating with Internal Business/Product Team to ensure smooth functioning and robust delivery.8 Devising appropriate performance incentive structure and sales promotion schemes.9 Quality of business (Business Hygiene and Refunds).Major Accomplishments: 1 Essayed a stellar role in establishing Zone as the top Zone by turning around in the country for year 2012 through effective team management and leadership.2 Led operations of Zone that have scored the highest on Employee Satisfaction survey.3 Meticulously managed to get up the productivity levels of the team through implementation of daily activity management processes – productivity up from 40 k to 1 Lac. 4 Efficiently achieved Best Hygiene for zone.5 An active member of the project team involved in launch of several initiatives.

New Delhi Area, India

Associate Regional Sales Manager (AVP)- Direct Distribution (DSF and BP)Key Deliverables: 1 Distribution build up of Distributors for the region comprising of 5 locations in DSF and BP Channel by leading team with 3 Area Managers, 6 Sales Manager 7 Business Partner Managers, 72 Financial Officers and 20 SDM and SE, 3 Training Managers and more than 700 Distributors with strong partnership.2 Strategies business and distribution plan and ensure effective implementation of plans with alignment of entire sales team.3 Responsible for Profitability of the region through premium revenues, productivity per employee, distributor activisation, cost effectiveness, quality of business and product mix with help of reviews and feedback.4 Facilitate and implement processes in the region so as to control business leakages and improve efficiency.

New Delhi Area, India

The Growth Path Mar’08 – Mar’10 Partners (DST)Mar’10 – Dec’10 Managing Partner (DST- Delhi and Lucknow)Key Deliverables: 1 Responsible for Direct Sales Profit Centers of Delhi and Lucknow by leading team with 1 Partner, 2 Deputy Partner, 8 Sales Managers, 20 DSMs, 100 FOS, Telemarketing team of 50 Telesales Executives with 5 Managers, 2 HR Executives, 4 Training Mangers, Ops team with 8 members at different levels, Project Management Team.2 Achieve Revenue Target at least cost of opex by ensuring distribution cost within budget, with right product mix and making business vertical profitable with focus on productivity.3 Ensuring robust and sustainable Lead Generation Model through Outsourced Telemarketing, In-house Telemarketing, Affinity Tie ups and DCS Campaigns.4 Employee Recruitment, Development and Retention.5 Adherence of Established Processes in office with focus on GOLD system practiced at all levels,6 Achieving Persistency and Collection targets.7 Operational Effectiveness to control business leakage.8 Working closely with Head of Channel on various pilot projects.Major Accomplishments: 1 G2-M2 rating for the year 2008 and 2009 for overachievements of business target in 2008 and 2009 where achieved 110% of the target within the budgets sanctioned and ensure business quality with more then 80% persistency.2 Culture of Leadership Development in office where 2 SM got promoted as DP, 2 SM got promoted as AP,5 DSM got promoted as SM, DP has been moved as Location head for Lucknow.3 Best office for cost to sales ratio for the year 2009 with 62% opex:sales.4 Office has been recognized as flagship office contributed highest in channel business (with 24 offices) with 18% for the channel performance on cases, AFYP and Adj FYP for the year 2008 and 2009.5 Managing Director Award for Case Rate for the year 2008 along with Quarterly awards linked to productivity and always been recognized as jewel office on productivity

New Delhi Area, India

The Growth Path Aug’05 – May’07 Manager Sales- Wealth ManagementMay’07 – Mar’08 AVP- Coach- Wealth ManagementKey Deliverables: As AVP-Coach- Wealth Management1 To bring in a scientific way of inculcating sales coaching culture and behavior in sales management teams and facilitating the transition of Sales Manager to Sales Coach.2 Identifying the business opportunities at cluster level and devise the action plan with the help of channel supervisor and local leadership team 3 To devise a developmental roadmap for channel (Premier, PVA, FPM and Service) and frontline sales people in implementing the six steps sales process, and other areas of concern that are relevant to improve productivity levels and monitor the implementation of agreed roadmap.Key Deliverables: As Manager Sales- Wealth Management1 Defining and implementing sales strategies created to increase the investment and insurance business generated through Wealth Management Channel thus to increase penetration in the portfolio and achieving AOP.2 Coaching a team of financial planners to achieve the desired standards of sales quality, persistency and efficiency.3 Lead and coordinate with channel partners (TAIG and AMCs) including organising Customer Centric Events

New Delhi Area, India

Worked As Manager Sales-DSTKey Deliverables: 1 Start up and implementation of agreed Business Model with key driver (man months, case rate and case size)2 Development of Recruitment and Retention strategies (Sales Executive, ASM) for DST.3 Improving Business efficiency (Increase case rate and case size), thus to meet the business and revenue targets.4 Create supervision and control systems by way of implementation of GOLD.

Organization: ICICI Prudential Life Insurance Co. Ltd. Duration: April 2003- June 2004Worked as Unit Manager – Tied Agency• Identify, interview and select new agents (Insurance Advisors) and arrange training for Insurance Advisors (IRDA Training, Product Training, Field Training) and providing pre and post sales support to advisors • Help Insurance Advisors to develop business plan. Supervise and monitor the progress and development of Insurance Advisors, for improving team’s productivity.• Devise & Implement sales promotion strategies for business development, product promotion exploring new market for companies’ products. • To conduct company seminars, trade fairs, sales pavilion to enhance sales and to generate interest in insurance as a career.