Ritesh Pardeshi Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

● Leading and coordinating diverse projects simultaneously, ensuring seamless execution and delivery.● Managing a skilled team comprising Implementation Functional Consultants, Support Consultants, and Report Development Consultants.● Directed end-to-end ERP implementation projects, from initial planning to successful completion, while overseeing project timelines and resource allocation.● Fostered collaboration across cross-functional teams to define project scope, requirements, and deliverables, ensuring alignment with organizational objectives.● Proactively identified process improvement opportunities and implemented best practices to optimize project efficiency and effectiveness.● Facilitated project communication and reporting, delivering regular updates to project sponsors and stakeholders to ensure transparency and alignment.● Maintained strict adherence to project schedules, consistently achieving project goals and objectives within set timelines.● Developed and monitored comprehensive project plans, schedules, resource allocation, and billing processes to ensure project success.● Overseeing project scope and change requests, ensuring proper documentation, evaluation, and approval procedures were followed.● Ensured project deliverables met stringent quality standards and accurate comprehensive project documentation.● Managing project status meetings, providing leadership and regular updates on project progress, risks, and issues to stakeholders.

Mumbai, Maharashtra, India

Key Handling Clients – Franklin Templeton Mutual Funds, Flipkart,Myntra,HafeleGermany worldwide, IDFC First Bank,Utkarsh Small Finance Bank, Madhavbaug-India’s Leading Cardiac Clinics, Royal Sundaram Group, Reliance ADA Group.● Working with Development teams to reproduce and prioritize potential systemdefects and their follow-through resolution.● Serve as a product/technical expert on client application issues.● Accurately troubleshoot and validate product defects using productknowledge and supplied tools within stated service levels and work closelywith clients through issue resolution, providing detailed, client-friendlyexplanations to non-technical personnel.● Ensure high customer satisfaction through prompt handling of tickets,communication with customers and adherence to SLA’s● Ability to handle all types of customer and business situations: assessingseverity, impact, and escalating to management when appropriate.● Taking Daily standup meetings of the team,assisting project manager /product manager with resource scheduling and creating project statusreports.● Perform weekly BAU calls with clients for tracking the closures of the tasksand ensuring an 95% uptime and providing 24/7 support.● Succeeded in monitoring and handling 10 Projects of total user based countof 1 Lakh + generating the revenue of 10 million rupees per month.●Performs UAT Testing with clients for faster signoff of the project.

Mumbai Area, India

1.Responsible for gathering business requirements and the subsequent design and development of strategic solutions that support our ERP platform.2.Implementation and support of the ERP Cloud solution to enhance the clients’ business functionality and overall performance, while maintaining a high degree of customer satisfaction. Includes Purchases ,Sales ,Banking ,Accounts & Finance, Logistics, Customs Clearance ,Treasury and Debt at India & Dubai overseas.3.Responsible for managing and implementing robust processes aligned to business objectives and deliver continuous improvement.4.Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements5.Facilitate meeting/workshop to collect business requirements6.Map client business requirements, processes and objectives develops necessary product modifications to satisfy clients' needs.7.Design, customize, configure and UAT testing of modules8.Identify gaps, issues and work around solutions.9.Act as liaison with client and Software development Team for troubleshooting: investigate, analyze, and solve software problems.10.Handle changes or emergency transports as needed for high priority issues.11.Proactively identify and propose business process and/or system enhancements12.Build strong relationships with key business partners/Stakeholders and collaborate effectively to resolve issues around the business processes.13.Working closely with DIRECTOR, CFO, PRESIDENT, VICE PRESIDENT,HEAD OF DEPARTMENTS,MANAGERS for Management Analytical Reporting development / change request.14.Work self-directed and independently may act as subject matter mentor to more junior members15.Functional Knowledge of India & UAE Supply Chain Management of International Petrochemicals ,Polymers, Oil & energy ,Gas Industry of India & Middle East.Overseas project implementation experience.

Mumbai Area, India

Job Role:-1.Installation & configuration of Software at Client Site/Online via Remote2.Providing L1/L2/L3 Support & Training to End User 3.Demonstration of Software at Client side for Implementation at Client Site/Online via Remote4.Attending Seminar of ICAI for Software Demonstration5.Telephonic Support 24/7 to End User at Client Site/Online via Remote

Software Engineering-Gniit, Information Technology, A

Bachelor Of Commerce (B.Com.), Commerce, I

Education record