Business Head – Retail Business Development / Revenue Generation & Profit Result-oriented professional with proven career in conceiving & implementing effective strategies that can add value to the organisation through rich experience and innovation excellence Strategic Retail Business Leader offering over 24 years of rich exposure in experience in Retail Business Development, Expansion, Store Management, Customer Relationship Management and Team Management Expert in administering retail stores set-up with involvement in sales & business development operations and attaining the pre-designated business targets Directed the launch of 36 stores in India, 4 stores in GCC (Dubai, Abu Dhabi and Qatar) and 1 store in Colombo offering Pavers England Shoes & Accessories (Men and Women) for casual and formal wear Pioneered Airport Travel Retail by launching 22 stores at airports in India & Colombo Grew the sales and online business through e-commerce portals such as Tata Cliq, Flipkart and the Company Owned Websites Contributed to enhancing organisational processes through initiatives which are people centric, adopting technology to improve sales productivity customer experience Track record of increasing and sustaining sales growth and profitability even in challenging market conditions such as the current economic climate Drove positive Return On Investment (ROI) by establishing appropriate business model, customer metrics, and a compelling organisational plan Enterprising and dynamic with a strong will to win; possess strong planning, analytical & problem-solving skills; excellence in identifying, recruiting & directing cross-functional teams to deliver results