Ritesh Patel Email & Phone Number

Telford, Gb

London Area, United Kingdom

Subject matter expert for Voice, Video and collaboration platforms from Cisco and Microsoft.• Managed development, deployment and support of Cisco Webex & Spaces globally.• Led a global Team mentoring, training and driving success around the globe.• Global migration to Microsoft Teams Voice, including Fax, Door systems, Auto Attendants and Call Queues, saving 50% on call costs, 75% on Annual Maintenance and decommissioned several or more legacy PBXs, saving $100,000+• Defined Strategy and project-managed the deployment of MS Teams Meeting Rooms globally, managing vendors.• Designed Intune rules for devices, allowing access and pushing software to devices and users, maintaining device security.• Automated Service Desk tasks, to save time and increase efficiency.

Lichfield, England, United Kingdom

• Designed and deployed Teams Voice for NTT Americas & EMEA.• Automated user onboarding for MS Teams Voice, reducing engineer work by 95%.• Led migration from Skype to MS Teams with Direct Routing as a Service & Operator Connect• Utilised MS Forms to gather data from clients and colleagues• Drove user adoption and training with MS Stream, Clipchamp, Sway and Viva Engage to enhance participation and training of colleagues with new technology.• Utilised PowerShell for Managing Entra, Exchange and MS Teams• Entra ID (Azure) User domain manipulation, Management, Fault finding user issues with Audit logs, Sign-in logs & Authentication methods• Managed Windows and Linux servers in Azure and VMware.• Managed Public Key Infrastructure for CUCM, allowing external access via Jabber & Webex Teams

London Area, United Kingdom

• Supported UC strategies and senior engineers.• Project Managed & migrated 5500 users from CUCM v9 to CUCM V11.5 across Europe.• Automated user and device creation, saving support engineers time and reducing support issues.• Designed a Pan EU stretched SAN between the UK and Germany.• Built and managed a team to deliver results across Europe.• Managed Escalations and Incidents across the EU Region for Voice Services.• Migrated Skype on Prem to Cloud, to MS Teams globally.• Supported EU Exchange Admin, during incidents change, re-addressing 6000 users, cloud migration.• Supported external clients with various IT-related issues, from unstable platforms to site outages, managing expectations and service levels.• Managing Documentation and Tickets within Service-Now• Server and infrastructure upgrades, decommissioning, lifecycle management, AD Domain Upgrade

Lichfield, Staffordshire, United Kingdom

Working within Dimension Data's Architects team, delivering agile projects and designing solutions to drive our business and clients into the new digital arena.• Upgraded from Lync to Skype and deployed to circa 6.5k users in Europe,• Learnt and supported Cisco Unified Communications Manager, Cisco video technologies• Deployed Kurmi to automate user creation for CUCM,• deployed Cisco Video Technology across the EU• Migrated 5000+ users from NextiraOne Europe into Dimension Data, AD accounts, Exchange, Laptops, Desktops & Servers. • Design and deployment of a Secure air-gapped network to support government clients accredited to Cyber Essentials+A varied role never two days the same.

Lichfield, Staffordshire

In my role as IT Team Principal & Senior MS TAC Engineer at NextiraOne UK, I took great satisfaction in spearheading the development of our UK Network and Server Infrastructure for the future. Collaborating closely with diverse teams and stakeholders, I ensured the seamless functioning of our entire Estate across both the UK and Europe achieving SLA's of 99.995% uptime of all critical systems.I also enjoyed supporting NextiraOne's' diverse customers from Governmental Organisations (both Secure and Non), NHS to Retail and Manufacturing Clients.• MS Exchange Migration Project to centralise servers bringing 16 countries' exchange infrastructure into 1 Exchange Cluster.• ISO 27001, Cyber Security Essentials+• Successful deployment of disaster recovery, due to a break-in on August 11, 2012.• Design and deployment of FlexPod Backup for NHS Client to meet NICE standards

Lichfield, Staffordshire

At NextiraOne UK Ltd, I was responsible for all internal IT functions, Budgets, designing solutions, upgrades and strategic IT Planning, liaising with key stakeholders.Maintaining the IT services uptime at 99.995%.I Managed the IT Team of 4, Service Desk and end-user compute solutions, deploying SCCM, Imaging Technology, and standardising hardware to increase IT efficiency, standard patching methods, and management of bespoke applications and non-standard applications like Sales Software, PGP and applications for engineers.Additional responsibilities of supporting NextiraOne's customer's infrastructure within their TAC function gave me excellent exposure to lots of Microsoft and non-Microsoft Technologies, whilst collaborating with other engineers and delivering excellent customer service.Projects• Design and deploy a fully virtualised server infrastructure from 40+ servers to 8, with a 5-year+ capacity plan and ROI presentation.• Design and deployment of SAN infrastructure and backup solution.• Design and deployment of a secure build area within a large shipping warehouse.• ISO 27001, ISO 9000, GDPR• Improving work-life balance for Accounts and Finance staff so they could work from home when caring for sick children etc. at month-end.• Working with in house software development team and managing the SQL Server.• Building and managing the Customer Experience centre for customer demonstrations.• Office Moves, HQ office move Inc. Data Centre, Network Operation Centre relocation 60 + mile move.• Design of new the Data Centre Infrastructure in the new office.• Managing IT Incidents, and outages including power and environmental.• Vendor Management, from large vendors to small businesses, ensuring small businesses were paid on time.• Disaster Recovery and Resilience Design, Planning, Documentation and Rehearsal.• Facilities Management, Door Access, CCTV, Power and Generator Management.

Bromsgrove

Supporting the IT needs of Dotted Eyes, Helping with OS Master Map Loads, Tuning SQL Server for Customers and Deploying Soloutions.Great Place to work, Great people and allways good fun, enjoyed working with highly skilled professionals.

Telford, United Kingdom

Supporting Shropshire Chambers Network, NT4 to Windows 2000 upgrade, learning and supporting Lotus Notes, building a strong infrastructure with Citrix remote access For advisors that were out in the field. (some were literally in the fields supporting Farmers)

Oldbury, West Midlands, United Kingdom

Tuped from Dudley Training and Enterprise Council to the LSC, attached to ICL for the Transition. ICL didn't require as many IT Staff as sites had consolidated. (4 sites in the Black Country went into 1 site)Deployed near 200 desktop/laptops to local staff during this transition, supported local staff and worked with the Stevenage help desk as their eyes and hands on-site to resolve issues quickly and efficiently.

Brierley Hill, West Midlands, United Kingdom

Managing a team of 2 with 125 usersManaging the IT Strategy and Budget

Dudley, England, United Kingdom

Supporting Circa 125 users, on a Novell NetWare infrastructure, upgrading to NT4

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