5G Product Support Professional
Current
Sep 2022 - Present
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Ritika Arora Email & Phone Number
5G Product Support Professional
at
Ericsson
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
5G Product Support Professional
Location
Ottawa, Ontario, Canada
Company size
Who is Ritika Arora? Overview
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Quick answer
Ritika Arora is listed as 5G Product Support Professional at Ericsson, a with 128421 employees, based in Ottawa, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Ritika Arora.
Ritika Arora previously worked as Technology Specialist, Production Support at Economical Insurance and Project Engineer at Wipro. Ritika Arora holds Master Of Engineering - Meng, Electrical And Computer from Carleton University.
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Email format at Ericsson
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Ericsson
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Profile bio
About Ritika Arora
Experienced Project Engineer skilled in Unix, SQL, Javascript, C, MS Office, HTML, ServiceNow. Recent Graduate, Master of Engineering - Electrical and Computer Systems, Department of Systems and Computer Engineering from Carleton University.
Current workplace
Ritika Arora's current company
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Ericsson
3 roles
Ritika Arora work experience
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Technology Specialist, Production Support
Aug 2021 - Oct 2022
Project Engineer
• Maintained and supported functionality of the critical solution-generating application.• Performed requirement analysis for new business needs.• Provided support for production issues.• Triaged the application's technical, domain and process issues.• Supported upgrades and patches to product and infrastructure.• Development and implementation of Enterprise Servicing Platform (ESP) with L2 and L3 roles to facilitate automation.• Problem management of major… Show more • Maintained and supported functionality of the critical solution-generating application.• Performed requirement analysis for new business needs.• Provided support for production issues.• Triaged the application's technical, domain and process issues.• Supported upgrades and patches to product and infrastructure.• Development and implementation of Enterprise Servicing Platform (ESP) with L2 and L3 roles to facilitate automation.• Problem management of major incidents.• Provided consultation to various teams with product knowledge (ESP).• Meeting with customers and business users to discuss project activity and provide a status update.• Analyzed occurring issues to increase future effectiveness.• Performed Incident management.• Took ownership of production issues for prompt resolution and escalation as per SLA.• Presented the Application flows and business processes to the team.• Monitored tasks and maintained Standard operating documents for future reference.• Trained new engineers on support and control protocols. Show less
Jul 2014 - Jul 2019
Team & coworkers
Colleagues at Ericsson
Other employees you can reach at ericsson.com. View company contacts for 128421 employees →
NM
Nivedha Mani
Colleague at EricssonKatpadi, Tamil Nadu, India
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MB
Michael Bumpers
Colleague at EricssonBlue Springs, Missouri, United States
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TL
Tao Liu
Colleague at EricssonBeijing, China
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MR
Mohammad Raza
Colleague at EricssonGhaziabad, Uttar Pradesh, India
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SD
Stefania Delle Monache
Colleague at EricssonViterbo, Latium, Italy
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MJ
Mauricio Job
Colleague at EricssonTlalnepantla, México, Mexico
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SC
Sathyanarayanan Chidambaram
Colleague at EricssonLund, Skåne County, Sweden
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AK
Atsushi Kimura
Colleague at EricssonYokohama, Kanagawa, Japan
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SB
Stefan Blomqvist
Colleague at EricssonHelsinki, Uusimaa, Finland
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E(
Ernst (Ernie) Pienaar
Colleague at EricssonPlano, Texas, United States
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Nivedha Mani
Colleague at EricssonKatpadi, Tamil Nadu, India
View →
MB
Michael Bumpers
Colleague at EricssonBlue Springs, Missouri, United States
View →
TL
Tao Liu
Colleague at EricssonBeijing, China
View →
MR
Mohammad Raza
Colleague at EricssonGhaziabad, Uttar Pradesh, India
View →
SD
Stefania Delle Monache
Colleague at EricssonViterbo, Latium, Italy
View →
MJ
Mauricio Job
Colleague at EricssonTlalnepantla, México, Mexico
View →
SC
Sathyanarayanan Chidambaram
Colleague at EricssonLund, Skåne County, Sweden
View →
AK
Atsushi Kimura
Colleague at EricssonYokohama, Kanagawa, Japan
View →
SB
Stefan Blomqvist
Colleague at EricssonHelsinki, Uusimaa, Finland
View →
E(
Ernst (Ernie) Pienaar
Colleague at EricssonPlano, Texas, United States
View →
4 education records
Ritika Arora education
Master Of Engineering - Meng, Electrical And Computer
B.E, Computer Science
12Th, Non-Medical
Gmsss, Sector-37, Chandigarh
10Th
St. Thomas Sr. Sec. School, Ludhiana
FAQ
Frequently asked questions about Ritika Arora
Quick answers generated from the profile data available on this page.
What company does Ritika Arora work for?
Ritika Arora works for Ericsson.
What is Ritika Arora's role at Ericsson?
Ritika Arora is listed as 5G Product Support Professional at Ericsson.
Where is Ritika Arora based?
Ritika Arora is based in Ottawa, Ontario, Canada while working with Ericsson.
What companies has Ritika Arora worked for?
Ritika Arora has worked for Ericsson, Economical Insurance, and Wipro.
Who are Ritika Arora's colleagues at Ericsson?
Ritika Arora's colleagues at Ericsson include Nivedha Mani, Michael Bumpers, Tao Liu, Mohammad Raza, and Stefania Delle Monache.
How can I contact Ritika Arora?
You can use AeroLeads to view verified contact signals for Ritika Arora at Ericsson, including work email, phone, and LinkedIn data when available.
What schools did Ritika Arora attend?
Ritika Arora holds Master Of Engineering - Meng, Electrical And Computer from Carleton University.
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