• Assisted customers in solving pre / post purchase related issues.• Troubleshooting websites to help customers with their domain related problems.• Support customers with products and app services through voice / chat / email.• Assisted customers with escalated issues using your negotiation and conflict resolution skills and focus on one call resolution.• Focus on high Net performance score (NPS).• Maintained a NPS of 80+ (on a scale of 0-100).

• Responsible for the ongoing development, provision and delivery of a comprehensive range of career development activities in the areas of career decision-making.• Helped equipping Gate aspirants with the exact knowledge regarding the content and the time for GATE preparation.• Simultaneously worked under an IIT Delhi professor for GATE study content.• Created and used PowerPoint presentations to propose new content to Management of institute.

• Conduct site visits and prepare preliminary layouts and scopes of work for client approval.• Maintain project schedules using MS Project.• Provide project information to stakeholders.• Assist Senior Project Manager in budget preparation.• Support Project Manager in the permit process.• Conduct on-site supervision and inspections.• Coordinate with consultants/contractors to meet client's requirements and business needs.• Review invoices/timesheets for project manager's approval.• Perform other duties as assigned by senior project managers.• Travel to various project sites as required.

Assisted a renowned Architect in Chandigarh, India in creating 2D and 3D plans for new residential projects.