Ritika Chopra Email and Phone Number

Cisco VoIP · Cisco Call Manager · ITIL Certified · Project Management · Cisco Networking · People Management

Project : CISCO TAC Client : CISCOTechnology: CISCO TandbergWorking as Cisco TAC engineer for Cisco Telepresence and Tandberg endpoints.Expert Skills: CCNA videoConfiguration,troubleshooting and maintenance of Cisco Tandberg devices including C series, MXP, desktop EX90/60, MX series, quickset C20/SX20 and software version like Cisco jabber client.Configuration and troubleshooting of Cisco infrastructure devices like TMS ( tandberg management system), VCS ( video communication server), ISDN linK. Expert knowledge on Video protocol H323, SIP.

Project : CISCO TACClient : CISCOTechnology: CISCO Tandberg Expertise:• Troubleshooting on Tandberg Endpoints and to provide end to end resolution to customer.• Fault isolation.• TAC Support on Tandberg Endpoints.• To resolve issue within SLA time limit.• Analyzing H.323, SIP call logs.• To re-create the issue in lab and bug finding.• Root cause Analysis.• Handling technical escalations.• To provide assistance to integrators to design the room as per their need.• To configure the devices as per need.• To work with R&D team and backbone team to file software bugs and known issues to improve quality.• Inter-operability support.• To provide assistance on integration of third party products with Tandberg.• Knowledge of Tandberg Endpoints, TMS.