Ritika Jain Email and Phone Number

Key Responsibilities: • Ensure efficient inventory management in Regional warehouses & Stores across different product categories.• Provide accurate reporting of Buying activities and inventory management to the Senior Leadership and other functions.• Analyze sales pattern with the datasets, identify business opportunities and drive improvements cross functionally.• Research and analyze market conditions, trends and opportunities related to Retail Industry.• Design, implement and drive Planning programs are implemented in adherence to overall vision of the organization.• Identify the gaps in current processes and improve procedures for optimized efficiency and productivity.• Lead continuous development and improvement initiatives to achieve Operating Plan, KPIs• Season OTB projections and Line-wise Budgeting for SIS/EBO channels, size curve analysis and In-depth Product analysis• Campaign promotions during Mid-season sale, EOSS sales projections and planning in terms of inventory.• Manage team of Line Planners / Category planners and merchandisers to ensure right allocations and stock management• Mentor and coach subordinates to develop the team’s capabilities and build a succession pipelineAchievements: • Sell thru improvement has been increased from 47% to 55% by executing Inventory Management strategy. • Sale per sqft improved for top performing stores with adequate display by reviewing the Line-wise performance of stores.

Key Responsibilities: • Design and implement standard ways of working & processes for Landmark Loyalty Program, across all formats of Landmark Group which includes Lifestyle International Pvt Ltd, Max Fashion, Splash Fashion, SPAR hypermarkets, Krispy Kreme and Fun city entertainment • Collaborate with CRM-IT program management team to review, sign off business requirements till the implementation.• Manage Customer Call Centre calls (both inbound & outbound), analyse root cause and formulate Action plan for better customer experience.• Manage end to end CRM Loyalty processes related to customer enrolment, earning and redemption of Loyalty points.• Comparing tier wise stores sales performance to understand their sales potential and align the fill rates and display capacity• Conducts sell-through analysis to assess performance of different type of stocks or in specific stores / region and drive corrective action.• Plans for promotions during Mid-season sale in terms of sales projections, additional stock requirement, and communicating the same to front line team• Regular monitoring of sales trends and shift OTB and buy to meet any gap that arises.Achievements: • Successful and timely roll out of CRM Data migration and integration of all Business Units under one loyalty program• Improvement in Sale per square feet by 10% for tier 2 & tier 3 stores

Key Responsibilities: • Developed process for “Buying & Merchandising” by conducting workshops to frame SOP for “Design to Store Process” including new product design, fabric procurement, RFQs, color matching & approvals, PP / TOP sampling, garment approvals and fit testing.• Managed External and Internal stake holders to establish Retail As-Is Business processes and design Future State Process Document based on the synergies derived from integrated ABG businesses• Cluster analysis of Retail stores based on their performance and execute strategy for their development and monitoring day to day activity plan

• Handled all operations related to Vendor audits, training, rating & feedback and managed database for vendor performance• Executed Six Sigma project and improved the RFT (Right First Time)• Established process for “Capturing customer complaints and their resolution”• Part of the Design team for setting up of Large Scale Interactive process for existing employees and new joiners• Undertaken project on New Product Development and improving the Sampling process• Looked after all operations related to sampling and order finalization• Engaged in process mapping for order execution right from lab-dipping to final deliveries• Handled continuous improvement initiatives like 5S and KAIZEN across the organisationAchievements: - JCP Self-Certified Vendor Award in India for Product Quality & Testing- Received Best Six Sigma Project Award in 2011 by implementing RFT processes- Received Prerna awards for best female performer for 2 consecutive years