Ritika Pathak Email & Phone Number

Gurugram, Haryana, India

I serve as the Enterprise Services Team Manager for BCG in the Asia Pacific region, where I lead a team of 30 administrators to deliver high-quality support to stakeholders. Under the direction of the GS Global Administration Director, my responsibilities include:* Recruitment: Expanded the team from 70 to 199 members in 1.5 years.* Leadership: Leading a team of 30, delivering consistently high-quality output and fostering motivation, recognized by the WOW award.* Project… Show more I serve as the Enterprise Services Team Manager for BCG in the Asia Pacific region, where I lead a team of 30 administrators to deliver high-quality support to stakeholders. Under the direction of the GS Global Administration Director, my responsibilities include:* Recruitment: Expanded the team from 70 to 199 members in 1.5 years.* Leadership: Leading a team of 30, delivering consistently high-quality output and fostering motivation, recognized by the WOW award.* Project Management: Overseeing multiple knowledge-sharing projects and the development of the EA SharePoint site.* Operational Excellence: Standardizing SOPs, collating master data, and enhancing team collaboration.* Coaching & Mentoring: Providing guidance and setting team members up for success.* Automation: Promoting the use of tools like Zoom AI and ChatGPT to streamline operations.* Client Relationship Management: Managing relationships with clients to ensure satisfaction and effective communication.* Global Exposure: Demonstrated adaptability by working across different time zones and managing large teams. Show less

Gurgaon, Haryana, India

Designation: - Executive Assistant to Principals & DirectorsIndustries: HR, Digital Transformation, Automotive, A&D & Ind ProductsProjects: SharePoint for EA team across locations, Managing campus placement projects for SRCC, St Stephens, IIM-Lucknow, Implementation of new processes- Travel managementJob Responsibilities• Acting as the main point of contact for Principals and Directors • Travel and expense management for the Leaders• SME for business visa’s and work… Show more Designation: - Executive Assistant to Principals & DirectorsIndustries: HR, Digital Transformation, Automotive, A&D & Ind ProductsProjects: SharePoint for EA team across locations, Managing campus placement projects for SRCC, St Stephens, IIM-Lucknow, Implementation of new processes- Travel managementJob Responsibilities• Acting as the main point of contact for Principals and Directors • Travel and expense management for the Leaders• SME for business visa’s and work permits• Invoice management (PR/PO/Vendor) through SAP • Providing full administrative support, managing calendar of the leaders for effective time management, co-ordinate activities, prioritize appointments and reschedule whenever necessary.• Understanding and building relationships with key clients and stakeholders in order to deliver seamless administrative support service to the business• Maintaining database of existing clients• Gathering relevant information and preparing briefs for client meetings, trips and events• Preparing draft responses, reading matters, MOMs, trend analysis and routine reports• Managing project expenditure and advise the Principles accordingly• Overseeing recruitment and effective on-boarding of new EAs• Assisting and driving the performance and professional development of administrative support staff, with the help of EA Manager and HR function• Workload management and support allocation of EAs and AAs• Understanding and forecasting business requirements for administrative support• Independently taking on a range of projects and tasks delegated by respective stakeholders• Proactively monitoring service quality and delivery, opportunities for process improvement Show less

Gurgaon, Haryana, India

• Acting as the first point of contact for SharePoint Design & Development Team• Publishing Incident Management, Change Management, Risk & Control Compliance reports for SharePoint Design & Development Team• Productivity & performance analysis of SharePoint Design & Development Team• Analysing business needs & system requirements and preparing required BR documents for different Business Units• Working with top management in understanding different business processes and… Show more • Acting as the first point of contact for SharePoint Design & Development Team• Publishing Incident Management, Change Management, Risk & Control Compliance reports for SharePoint Design & Development Team• Productivity & performance analysis of SharePoint Design & Development Team• Analysing business needs & system requirements and preparing required BR documents for different Business Units• Working with top management in understanding different business processes and functionality in depth• Designing and documenting new business processes• Preparing user guides for new tools and business processes• Preparing Cost-Benefit analysis, Project Plan, Process Improvement Plans for various projects• Preparing and analysing other relevant reports with the help of PowerBI• Developing and maintaining good working relationship with key stakeholders in order to deliver seamless support to various Business Units• Managing effective on-boarding and knowledge transfers to new team members• Identifying and managing performance issues of team members with the help of Manager and HRBP Show less

Gurgaon, India

Virtual Executive Assistance (ExPATs)Projects: Ad-hoc responsibility-HRT PMO Finance supportJob Responsibilities:• Managing inbox, calendar and expenses for Global Leaders• Travel, expense and approval management for Rio Tinto and Non-Rio Tinto employees posted on HRT Project• Providing miscellaneous support to Global Lead HRT’s team as and when required• Maintaining global distribution list for HR GM’s and HR ELT • Acting as PMO for travel process implementation and… Show more Virtual Executive Assistance (ExPATs)Projects: Ad-hoc responsibility-HRT PMO Finance supportJob Responsibilities:• Managing inbox, calendar and expenses for Global Leaders• Travel, expense and approval management for Rio Tinto and Non-Rio Tinto employees posted on HRT Project• Providing miscellaneous support to Global Lead HRT’s team as and when required• Maintaining global distribution list for HR GM’s and HR ELT • Acting as PMO for travel process implementation and SharePoint• Vendor registration, invoice management (PR/PO/Vendor) through SAP • Managing stakeholder meetings on global level• Working effectively with senior management to build, enhance & ensure high performance of global support team• Working closely with global stakeholders in a highly matrixed environment, gathering feedback, planning improvements and ensuring effective delivery of service desk• Process and metric development, governance model setup• Organizing business knowledge sessions with the team• Representing the team during ExCo visits and working as an ambassador for the service delivery model• Arranging team engagement, development and training activities for new hires and operational processes• Arranging WebEx meetings, preparing & circulating the agenda, recording the meeting, preparing MOMs for HRT Leadership team• Supporting the change and communication team with HRT-embed HR team communications including monthly meeting (coordination, agenda etc.), monthly newsletter and other communications as required• Acting as an active member for Social Committee of Rio Tinto India Show less

Gurgaon, India

Assisting VP-India & Sub-continentJob responsibilities:• Maintaining calendar, scheduling meetings, preparing proposals for ministries, arranging interviews, scheduling con calls and assisting VP-India & Sub-continent in his day-to-day tasks • Managing time and expenses, scheduling meetings with Government Officials (MOCA, AAI)• Handling corporate sponsorships with FICCI, Secure Cities, and CAPA• Managing travel and hotel bookings• Vendors registrations in SFS, billing… Show more Assisting VP-India & Sub-continentJob responsibilities:• Maintaining calendar, scheduling meetings, preparing proposals for ministries, arranging interviews, scheduling con calls and assisting VP-India & Sub-continent in his day-to-day tasks • Managing time and expenses, scheduling meetings with Government Officials (MOCA, AAI)• Handling corporate sponsorships with FICCI, Secure Cities, and CAPA• Managing travel and hotel bookings• Vendors registrations in SFS, billing and payments of the vendors, invoice management (PR/PO/Vendor)• Supporting HR team in on-boarding of new employees and scheduling induction sessions• Managing training of new employees for I-Expense, Travel portal, HR portal and different accesses as per requirement• Arranging in-house and outside conferences and CSR activities• Arranging offsite, dinners, year-end parties for teams• Managing procurement of office stationery and business cards requirements of all the executives.• Read and analyse incoming memos, submissions, and reports in order to determine their significance and plan their distribution• Prepare agendas, compile, transcribe, and distribute minutes of meetings for management meetings• Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors• Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database and/or presentation software• Set up and oversee administrative policies and procedures for offices and/or organizations• Review operating practices and procedures in order to determine if improvements are required in areas such as workflow, reporting procedures, or expenditures Show less

Gurgaon, India

•Assisting Global Head Revenue Assurance in their day to day work, maintaining calendar, scheduling meetings, preparing proposals for ministries, arranging interviews, scheduling con calls, video conferences.•Claiming Time and Expenses , keeping the record for all the expenses claimed.•Scheduling meetings •Arranging for the Client meetings and training required for particular teams in the office.•Arranging travel in terms of Visa, scheduling travel itinerary, arranging for cabs, hotel… Show more •Assisting Global Head Revenue Assurance in their day to day work, maintaining calendar, scheduling meetings, preparing proposals for ministries, arranging interviews, scheduling con calls, video conferences.•Claiming Time and Expenses , keeping the record for all the expenses claimed.•Scheduling meetings •Arranging for the Client meetings and training required for particular teams in the office.•Arranging travel in terms of Visa, scheduling travel itinerary, arranging for cabs, hotel bookings, arranging offsite for teams.•Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.•File and retrieve corporate documents, records, and reports.•Prepare responses to correspondence containing routine inquiries.•Prepare agendas and make arrangements for committee, board, and other meetings.•Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.•Compile, transcribe, and distribute minutes of meetings.•Attend meetings in order to record minutes.•Meet with individuals, special interest groups and others on behalf of executive, committees and boards of directors.•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.•Set up and oversee administrative policies and procedures for offices and/or organizations.•Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.•Interpret administrative and operating policies and procedures for employees. Show less

Gurgaon

•Assisting 8 Top management officials in their day to day work, maintaining calendar, scheduling meetings, preparing proposals for ministries, arranging interviews, scheduling con calls, video conferences and Tele Presence.•Claiming Time and Expenses of all the Executives, keeping the record for all the expenses claimed.•Scheduling meetings in the ministry for Health & Public Services Division and Corporate Affairs and Public Policy Affairs.•Arranging for the Client meetings and trainings… Show more •Assisting 8 Top management officials in their day to day work, maintaining calendar, scheduling meetings, preparing proposals for ministries, arranging interviews, scheduling con calls, video conferences and Tele Presence.•Claiming Time and Expenses of all the Executives, keeping the record for all the expenses claimed.•Scheduling meetings in the ministry for Health & Public Services Division and Corporate Affairs and Public Policy Affairs.•Arranging for the Client meetings and trainings required for particular teams in the office.•Arranging travel in terms of Visa, scheduling travel itinerary, arranging for cabs, hotel bookings, arranging offsite for teams.•Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.•File and retrieve corporate documents, records, and reports.•Prepare responses to correspondence containing routine inquiries.•Prepare agendas and make arrangements for committee, board, and other meetings.•Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.•Compile, transcribe, and distribute minutes of meetings.•Attend meetings in order to record minutes.•Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.•Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.•Set up and oversee administrative policies and procedures for offices and/or organizations.•Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.•Interpret administrative and operating policies and procedures for employees. Show less

Gurgaon

Assisted Director Conferences with respect to HICSA and HOSI conferences, Handled FHRAI project

Vendor Management, Assisting Head Administration India, Facility Management, Administration, Billing, Invoicing, Travel arrangements, Offsites, Event Management.

Vendor Management, Calendar & Diary Management, Travel Management, Facility Management

Pgdhrm, Hrm, 70%

Post Graduate Diploma in Human Resources

Bachelor Of Commerce (B.Com.), Commerce, 60%

Bachelor of Commerce

Diploma In Secretarial Practice, Secretarial Practice, 75%

Xii, Business/Commerce, General