• Managed a portfolio of programs within a USD 6 Mn budget, defining project objectives, scope, and deliverables, and formulating end-to-end project plans.• Achieved a minimal escalation rate below 1% by focusing on cost per client and analyzing project performance.• Enhanced online engagement and brand visibility by 35% by utilizing consultation data to craft comprehensive reports that fulfilled project requirements.• Devised and executed comprehensive plans, monitoring project progress, and efficiently allocating resources to achieve an exceptional project success rate.• Improved overall user experience by 1.5x by identifying potential risks, proposing mitigation strategies, and developing a strategic planner/risk register that optimized team bandwidth utilization.• Produced Annual and quarter budgets with cost-projection reports for various project and program portfolios, consistently enhancing cost efficiency by 10% on a quarterly basis.• Led and motivated a team of seven associates, overseeing operations and KPIs, identify & resolving complex problems through sprint planning, retrospectives, and agile methodologies.• Boosted client partnerships by 40% and retention by 85% by effectively communicating the project’s vision, goals, and objectives to cross-functional teams.• Established and maintained strong relationships with stakeholders and developed a comprehensive stakeholder engagement plan, resulting in a 25% increase in overall project success rate through their active involvement.

• Managed three international projects within a USD 2 Mn budget, adhering to timelines and maintaining quality assurance while coordinating activities across different time zones.• Led a cross-functional team of 50 resources, ensuring project delivery within specified timelines and maintaining a balance between quality and quantity.• Formulated customer-centric project strategies and monitored project progress, resolving complex issues through the use of tools like JIRA and Excel, sprint planning, and retrospectives.• Mitigated project risks related to resource allocation and project deadlines, reducing cross-functional team conflicts

• Implemented Reporting Management for PMO to identify and improve various number of areas, aiding in the efficient execution of projects.• Established weekly goals for cross-functional teams, resulting in a reduction of last-minute roadblocks by 95% and ensuring timely project delivery.• Created a unified platform for tracking daily project status, utilizing tools like Excel trackers and JIRA Dashboards, leading to an 85% increase in project visibility.• Contributed to strategic account planning, leading to improved stakeholder engagement and a 15% increase in project success rates.