Associate Program Manager
• Managed a portfolio of programs within a USD 6 Mn budget, defining project objectives, scope, and deliverables, and formulating end-to-end project plans.• Achieved a minimal escalation rate below 1% by focusing on cost per client and analyzing project performance.• Enhanced online engagement and brand visibility by 35% by utilizing consultation data to craft comprehensive reports that fulfilled project requirements.• Devised and executed comprehensive plans, monitoring project progress, and efficiently allocating resources to achieve an exceptional project success rate.• Improved overall user experience by 1.5x by identifying potential risks, proposing mitigation strategies, and developing a strategic planner/risk register that optimized team bandwidth utilization.• Produced Annual and quarter budgets with cost-projection reports for various project and program portfolios, consistently enhancing cost efficiency by 10% on a quarterly basis.• Led and motivated a team of seven associates, overseeing operations and KPIs, identify & resolving complex problems through sprint planning, retrospectives, and agile methodologies.• Boosted client partnerships by 40% and retention by 85% by effectively communicating the project’s vision, goals, and objectives to cross-functional teams.• Established and maintained strong relationships with stakeholders and developed a comprehensive stakeholder engagement plan, resulting in a 25% increase in overall project success rate through their active involvement.
