Configured and maintained a variety of security tools such as SIEM, EDR, DLP & WAF resulting in a reduction of false-positives and a well-rounded security program.Spearheaded implementation of Vendor Management Program which led to an 80% reduction in time required to complete security reviews for new & existing vendors. Designed and coordinated call tree exercise as part of incident response planning which saw an 87.5% success rate.

Developed and maintained automation regression test suite using C# and selenium to ensure consistent product performance and stability.Spearheaded DB-backup project to eliminate manual cleaning of test data, leading to a 45% reduction in failed test cases and 150% increase in new test cases written.Executed software QA testing based on established testing and code-coverage guidelines to identify software defects and verify fixes.Collaborated with multiple teams to… Show more Developed and maintained automation regression test suite using C# and selenium to ensure consistent product performance and stability.Spearheaded DB-backup project to eliminate manual cleaning of test data, leading to a 45% reduction in failed test cases and 150% increase in new test cases written.Executed software QA testing based on established testing and code-coverage guidelines to identify software defects and verify fixes.Collaborated with multiple teams to provide dental offices with customized cloud solutions that help them better manage and interact with their patients and dental equipment. Show less

Serve as the first point of contact for customers seeking technical assistance over the phone or email on issues related to systems, software and hardware.Perform remote troubleshooting through diagnostic techniques and pertinent questions while escalating and redirecting issues appropriately.Log all helpdesk interactions using ServiceNow ticketing system efficiently and effectively.

Contributed to the development of appropriate teaching materials for a technical writing course to ensure content and methods of delivery meet learning objectives.Participated in the assessment process through diligent grading and provided effective, timely, and appropriate feedback to students to support their learning.

Developed bash scripts for automating recurring tasks such as backups and data verification procedures to save approximately 5 hours every week.Troubleshooted hardware and software errors by running diagnostics and assessing impact of issues to ensure that employees can perform daily tasks without technical interruptions.Performed maintenance for network servers and SQL databases to ensure that employees and clients can have uninterrupted access to company services and products.

Balanced excellent customer service through the resolution of customer complaints and negotiation of solutions while completing varied store upkeep tasks.Enhanced communication skills through constant interaction with various stakeholders.

Streamlined communications between a Ugandan bank and their customers through the development of a module that handles customer requests for a multi-platform bank teller application using Java and .NET.Utilized the Agile software development life cycle to deliver a work product under tough budgetary and time constraints.