As a skilled Senior Service Desk Associate, I am proficient in Software troubleshooting and Hardware setup. With 20 months of experience in Service Desk(L3), I have developed exceptional Communication/Problem-Solving skills.

As a marketing executive, I provided exceptional support to domestic customers, answering inquiries, resolving complaints, and ensuring that their needs were met. I handled calls and emails in a timely and friendly manner, using my strong communication skills to build relationships and foster loyalty.