Richard Veale Email & Phone Number

Brisbane, Queensland, Australia

Engaging with all areas of the business to build relationships, create and track service improvement plans and provide an escalation touchpoint to stakeholders and senior leaders in both our corporate office and generation sites. I am a key contributor in the ICT Operations Team, overseeing problem management, incident management, change management and.

Brisbane, Queensland, Australia

Responsible for overseeing the coordination, planning and organisation of resources for operational systems support and developing a combination of policies, processes, and strategies to optimise customer outcomes.As an active contributor to the development of CleanCo's ICT strategy, I deliver key outcomes through effective cross-company collaboration.

Brisbane, Queensland, Australia

Managed the development and expansion of key client relationships, including 'C' level', ensuring retention and continuous sales growth.Delivered business impact to partners by understanding key issues/opportunities and presenting suitable solutions.

Brisbane, Australia

Responsible for revenue growth, customer/vendor relationship management and business operations in Telstra Consumer and SMB channels. Lead Samsung’s engagement with key channel stakeholders, licensees and partners, driving business development, channel capability, marketing integration, commercial management and GTM.

Sydney, Australia

Established and lead a team of Business Development Manager’s driving sales and adoption of Samsung products whilst managing ongoing business operations for the Telstra account. Responsibilities included business development, team management, developing and maintaining customer relationships, retail marketing, new product introductions and event.

Sydney, Australia

Created and implemented HTC's AU/NZ training strategy for all customer retail and SMB channels. Managed a team of device experts driving engagement, knowledge and advocacy. as defining strategy and tactics.

Sydney, Australia

Responsible for the advocacy and knowledge of retail staff on HTC products. This was a relationship and training role designed to influence retail sales consultants to support and sell HTC products.

Sydney, Australia

End-to-end accountability for sales achievement, staff development, service performance and operational success in a store located in one of Sydney’s busiest shopping centers. Successfully tackled historical staffing and productivity issues in a high volume store with a history of underperformance.

Glasgow, United Kingdom

Managed two of France’s Telecom’s highest volume retail stores and trained all new Managers’ to the region whilst also acting as Compliance Manager for Scotland, assisting in the prevention of stock loss through audit completion and performance management.