River Mccurdy Email & Phone Number

London Area, United Kingdom

United Kingdom

Ensured that TCF, CONC and GDPR regulations were implemented effectively.Conducted regular meetings and performance reviews, providing constructive feedback and fostering a culture of continuous improvementCollaborated with Collections Strategy to analyse performance data and implement targeted strategiesMonitored Quality and Productivity against.

Managed complex accounts, resolving customer financial difficulties and improving customer satisfaction rates.Led regular team coaching sessions on negotiation techniques, resulting in achieving the highest delinquency repayment rate and sustaining agreements since the inception of the business.Acted as a departmental point of contact, collaborating with.

Newcastle Upon Tyne, England, United Kingdom

Primarily assisted customers who were moving properties, focusing on delivering exceptional customer service and consistently exceeding expectations.Retained customers during property moves, ensuring a seamless transition and enabling them to take our products with them.Facilitated the process of customers taking out additional products, providing.

Darlington, England, United Kingdom

Supported budgeting and forecasting processes, contributing to accurate financial projections and strategic planning initiatives.Conducted detailed analysis of overtime and bonus calculations, ensuring compliance with company policies.Managed supplier relationships, overseeing procurement processes and ensuring adherence to contractual agreements.Generated.

Darlington, England, United Kingdom

Managed the recovery of outstanding debt, exceeding collection goals consistently.Built strong rapport with customers, tailoring solutions to their financial circumstances and improving collection rates.Temporarily assumed leadership responsibilities, enhancing team motivation and productivity.Collaborated cross-functionally to identify process improvement.