Trusted partner, leading the design, development and delivery of enterprise-level change management strategies inclusive of sponsor, stakeholder engagement, communication and resistance management plans. Projects are of national level going from hundreds to thousands of employees in healthcare.• In partnership with Project Manager I ensure project goals and timeline are aligned across teams.• Delegate work, infuse clarity, organization, and prioritization of team tasks. • Advise executive level clients on suggested project actions for active and visible sponsorship.• Draft, review and monitor communication materials such as email templates, power point decks, infographics and other materials to ensure message alignment across tools and platforms.• Supervise work performed by team to ensure timely and accurate completion of project deliverables. • Use project management tools like ClickUp and Smartsheet to track weekly tasks and delegate work.• Deliver monthly progress reports providing meaningful analysis to report on project progress.• Meet with implementation (IT) team to review progress of project tasks and ensure we deliver the highest quality service to our client in their technology adoption.• Improved communication between project teams by 40% leveraging standing meetings and ClickUp.• Assess change readiness, perform gap analysis and oversee adoption metrics following ADKAR model.• Trained stakeholders on change resilience and change capacity keeping over 60% attendance rate.• Achieved 100% representation from every client group in recent readiness assessment issued Oct 2024.• Confer with data analytics specialist to debrief on project dashboard in PowerBI. Awards2023 Q3 LSI Be the Brand winning team for being the best at what we do.2023 Q1 LSI Be the Brand winner for being customer focused.

My charge is to help release self imposed limitations and unleash that part of yourself that has been yearning for attention. My work with resumes goes beyond the paper as I help rediscover what it is like to be intentional with what you do for yourself and others around you.•Develop action plan for local networking opportunities and employment gap fillers.•In person, and phone consultation about career goals and special interests.•Edit and write resumes and cover letters.

I was the quality management conduit for business processes and I collaborated across departments to identify business solutions for better UX. I acted as a culture and change management advisor to the AVP.• Led the policies and procedures committee comprised of directors and senior managers. Elicited information and work to build consensus for better integration and alignment with department goals.• Oversaw implementation of digital document management tool (PowerDMS). Reached 80% first time employee sign in, in two months’ time. Trained over 100 employees in Spanish.• Website project contributor, to analyze and identify enhancements for better UX. working in concert with Sr. Vice President’s Office and IT. Performed content audit to consolidate information.• Wrote email communication for Assistant Vice President related to department-wide announcements that promote project sponsorship and a positive culture.• Presented in directors meetings to facilitate project updates and consult on suggestions for action plans.• Created a communications plan for world class customer service training initiative. Worked with director and third party consultants to edit training content and analyze data captured post training.• Collaborated with Sr. Manager in developing assessment outcomes and measures for the department.

I supported the project management of strategic presidential initiatives with departments across the university. I provided feedback and consulted on matters of importance and concern within the university. My work was focused on supporting the president’s goals by building positive relationships through grass roots outreach and promoting a culture of collaboration and inclusivity to support the university’s mission. Change Management • Produced weekly morale booster thematic videos during the COVID-19 pandemic.• Developed programming list for presidential engagement with UCF stakeholders.• Identified service-driven activities in collaboration with other departments for presidential participation.• Co-developed guiding principles for the incoming president through a design thinking activity.• Briefed Deputy Chief of Staff on event requests for the president and made recommendations of best fit with our intended presidential engagement outcomes. Operations• Supervised administrative assistant and five student assistants. Utilized Microsoft Teams to assign tasks and track deliverables.• Ran bi-weekly operations team meetings with seven other team members.• Assessed and drafted responses to special inquiries from stakeholders, briefed Deputy Chief of Staff and consulted on suggested solutions based on information elicited and current practices. • Attended meetings or events on behalf of Deputy Chief of Staff to collect specific information shared with the president including conversations the president had with stakeholders to provide follow up.• Conducted research on items of concern and interest to the president, provided briefings on findings.• Oversaw facilities improvement projects for the President’s Office and other units within the division. • Served as the Continuity of Operations liaison, essential personnel, second line of defense with irate students or parents, and collaborated in a variety of capacities to keep the office suite running.

In this position, it was essential to change gears with very little notice and work effectively in a very fast-paced environment. Being decisive and able to work well under pressure was a must, particularly when faced with unexpected occurrences, delays or difficult personalities. -Supported Project Manager with meeting critical path deadlines that would impact the budget and overall construction timeline.-Planned, managed, organized, and coordinated many aspects of minor projects including assisting with basic knowledge of building construction including civil and architectural, drawings, contract management, project controls, and schedules.-Managed the building furniture acquisition processes and conferred with the two furniture dealers working with a budget of over 1.5M.-Conferred extensively with internal university groups such as IT & The Office of Instructional Resources and also with Valencia College’s teams.-Followed verbal and written instructions constantly and worked with anticipating problems and strategies to address and overcome those. -Conferred with contractors and architects to discuss and resolve deliverables, quality control, etc.-Hired and supervised project intern to assist in the review and timeline of professional service and contractor invoices and payment applications.Major projects included: Dr. Phillips Academic Commons, Union West, Center for Emerging Media Renovation, UCF Parking Garage. Minor Projects: Centroplex Renovation, UCF Executive Development Center Repairs, Flying Horse Editions Relocation.

Provided administrative and project support to the Assistant Vice Provost, Managing Director and Assistant Vice President for UCF Downtown. Managed their calendars, tracked budget expenses and assisted with a varied number of high demand strategic operational support for the team. This was a role that evolved in complexity with time as the Downtown project progressed and its needs became more defined. It was of high profile exposure with university senior leadership, local government and local business executives.

-Reported to the Campus Executive Dean.-As the Manager of Campus Operations I was responsible for leading the daily administration of the campus to ensure a safe, efficient, and effective operation. -Coordinated with academic departments, facilities, security, and others to develop processes and procedures for campus operations. -I interacted and collaborated with the bookstore, campus security, facilities, food services, and other vendors for services provided on the campus.-Planned, coordinated, and monitored on-campus maintenance, renovation and construction projects in collaboration with facilities leadership.-Served as a liaison to, and communicated with, faculty, staff, students, and community members regarding College policies, procedures and processes. -Resolved or referred campus related concerns/complaints to the appropriate offices.

Assisted domestic and international applicants with their admission process into UCF. Served as liaison between the College of Graduate Studies and the different UCF Colleges. Administered all admission applications/queries of 32 graduate programs.

Worked for Assistant Dean of the College with space allocation, property and inventory, research, grants, Art in State. Locating and selecting vendors, processing travel, creating requisitions, running reports.

Oversaw daily front desk, mail and file room operations at the Dean’s Office for the College of Arts and Humanities. Supervised 6 students.