Edgar Rivera Jr Email & Phone Number

New York, New York, United States

New York, New York

https://www.cheetahdigital.com/Ambition: In the role of Global IT Systems Administrator at Cheetah Digital, the objective was to have a complete understanding of many B2C SaaS platforms, to involve the best resources for employee projects and support, without negatively affecting their daily functionality in support to their clients or executive leadership. With consideration of the business vision of being “Client-Obsessed,” positive employee experiences in the global workforce had… Show more https://www.cheetahdigital.com/Ambition: In the role of Global IT Systems Administrator at Cheetah Digital, the objective was to have a complete understanding of many B2C SaaS platforms, to involve the best resources for employee projects and support, without negatively affecting their daily functionality in support to their clients or executive leadership. With consideration of the business vision of being “Client-Obsessed,” positive employee experiences in the global workforce had been my daily obsession. Knowledge of the long-term growth opportunities of the business, allowed me to offer accurate and swift resolutions so that employees could be at their best to adhere to marketing strategies and generate profitability for the company. Assignments: Consistently delivered personable and tailored support to employees, in a large-scale enterprise environment. I ensured functionality and optimization of the A/V systems, and networking hardware in tandem with the Networking Security Leads. Hardware Integrations, the day-to-day support of the global workforce, and various New York offices. Along with helping to create content for the knowledge repository, I led the onboarding experience for new hires in The United States: From identity management, profile creations prior to first-day orientations, and prioritized subsequent follow-ups.Accolades: During and after the divestment from, Experian to Cheetah Digital, I successfully undertook four office relocations. Led a seamless asset deployment and operational campaign, prior to and during the peak of COVID, when the workforce transitioned remotely. Consistently an efficient employee in response time, resolution time, and employee satisfaction; year over year.Abilities: Adobe, Atlassian, BetterCloud, Foxpass, Google, Meraki, Microsoft, Okta, and Slack admin consoles. Cloud-based Access Control, Cloud Security, MDM, VoIP, VPN, Video Conferencing, Virtualization, Video Surveillance Technologies. Show less

New York, New York, United States

https://www.linkedin.com/company/geek-squad/Ambition: The role of Geek Squad, Advanced Repair Agent, requires one to have a broad knowledge of electronics in order to provide professional diagnoses and solution-based recommendations to solve the needs of customers. By creating an empathetic and supportive environment, while exuding a passion for technology, one can be able to create positive interactions by resolving a variety of hardware and software issues.Assignments:… Show more https://www.linkedin.com/company/geek-squad/Ambition: The role of Geek Squad, Advanced Repair Agent, requires one to have a broad knowledge of electronics in order to provide professional diagnoses and solution-based recommendations to solve the needs of customers. By creating an empathetic and supportive environment, while exuding a passion for technology, one can be able to create positive interactions by resolving a variety of hardware and software issues.Assignments: Partnered with fellow System Administrators (Advanced Repair Agents) to generate accurate and consistent documentation for repair requests. Maintained a balanced business rhythm to ensure deliverables were met or exceeded expectations. Understood the importance of the customer experience while diagnosing, repairing, and protecting the integrity of the devices. Accolades: Directly contributed to over a third of all drop-off repairs from, August 2016 – August 2017. One of Three, System Administrators, who jointly earned the performance vanguard for utilization in the metro market for FY-18. Show less

New York, New York, United States

A Field Systems Administrator to the East-Manhattan market. Provided complete macOS and Window repair solutions to small business and residential clients. This included the removal of Malware, Networking Repair, and Remote support. Provided graphic interface trainings within macOS and Windows environments.

New York City Metropolitan Area

https://twitter.com/icrackedAmbition: Served as a freelance Mobile Device Technician to private clients in the NYC area, with a hub focused on the Manhattan market. In the fast-paced environment of New York City, along with the availability of time, repairs had been completed wherever and whenever clients needed service.Assignments: Specialized in the repair of Apple iPad (GEN 1 – 4,) Apple iPad Air (GEN 1 – 2,)Apple iPad Mini (GEN 1 – 3,) and Apple iPhone (GEN 4 – Gen 11… Show more https://twitter.com/icrackedAmbition: Served as a freelance Mobile Device Technician to private clients in the NYC area, with a hub focused on the Manhattan market. In the fast-paced environment of New York City, along with the availability of time, repairs had been completed wherever and whenever clients needed service.Assignments: Specialized in the repair of Apple iPad (GEN 1 – 4,) Apple iPad Air (GEN 1 – 2,)Apple iPad Mini (GEN 1 – 3,) and Apple iPhone (GEN 4 – Gen 11 ProMax).Accolades: I managed to standardize SOP for accurately and swiftly completing repairs in less than sixty minutes. Secured workforce service contracts to high-profile organizations. This included the Deltec Asset Management by way of Peter Coolidge, KPMG by way of Stephen Smith, and Hugo Boss by way of Rory Bradford.Abilities: Apple Certified iOS Technician (ACiT), CompTIA Mobility+ Show less

Queens, New York, United States

https://corporate.bestbuy.com/about-best-buy/Ambition: The role of a supervisor at a stand-a-lone Best Buy Mobile store, requires working in tandem with the Store Manager. To carry out important processes involved with exceptional customer service, effective execution, and meeting the needs of the business through margin and operational targets. In having built long-term relationships with customers, I provided a work environment where every employee felt they belonged and contributed… Show more https://corporate.bestbuy.com/about-best-buy/Ambition: The role of a supervisor at a stand-a-lone Best Buy Mobile store, requires working in tandem with the Store Manager. To carry out important processes involved with exceptional customer service, effective execution, and meeting the needs of the business through margin and operational targets. In having built long-term relationships with customers, I provided a work environment where every employee felt they belonged and contributed. Through this, our employee diversity delivered a unique experience based on the needs of the customer. Embraced people of all backgrounds and identities that had been reflective of our workforce and the community we served.Assignments: Applied sales experience and knowledge to act as the core within our omnichannel environment. Consistently drove a positive customer experience and positively resolved customer escalations in person or over the phone. Provided ongoing coaching, and motivated employees to achieve sales goals through the highest standards of customer service.Accolades: I managed to gradually increase the sales of AppleCare and company-branded insurance policies for smartphone devices. Initiated sales training to include personable interactions, based on S.P.I.N sales methodologies. This approach generated a 50% increase in accidental insurance and service sales, from January 2016 – May 2016.Abilities:Back Office Administration, Devanning Services, Employee Scheduling, Employee Training, Labor Management, Oracle P.O.S, Project Planning Implementation, Profit/Loss Management. Show less