Mary Rivers Email & Phone Number

Remote

· Establish and drive executive-level initiated implementation projects through product roadmap completion.· Attend daily scrum and standup meetings with product and engineering teams to be the primary source of cross-team communication.· Monitor JIRA engineering tickets daily to find loopholes in internal procedures.· Initiate meetings and create knowledge-based articles to educate and train internal employees on new processes.· Gather data across departments to help prioritize their automation objectives for the product team and help improve internal cross-team methods.· Reduce company operational costs by onboarding and sunsetting third-party software, increasing employee productivity through workflow.· Direct positive working relationships and foster collaboration with software vendors and dealership groups through project implementations.

Greater Atlanta Area

· Served as primary account manager between SaaS product and Fortune 500 dealership relationships.Planned, designed, and scheduled phases of significant automation projects.· Monitored and prioritized JIRA engineering requests to achieve a 75% increase in software stability.· Demoed software for potential marketing agencies with the sales team.· Onboarded and trained dealerships and ad agency employees on proprietary software.

Greater Atlanta Area

•Implemented the onboarding process for all Google Ads and Microsoft Ads paid search for dealership clients.•Improved campaign launch onboarding time frame by 50%.•Adjusted and maintained SEM ad copy templates to align with OEM compliance guidelines and decrease risk.•Hired, managed, coached, and mentored Senior Management and Media Specialists.•Enhanced team performance by targeting training programs, addressing skill gaps, and promoting professional development.

Atlanta, Ga

· Built company compliance program for auto dealer reimbursement from scratch.· Orchestrated co-op and compliance procedures, requirements, and guidelines· Created and launched Google SEM campaigns with proprietary automation software.· Identified bugs and feature improvements for the engineering team.

Atlanta, Ga

• Developed and maintained a comprehensive social media strategy that defines how social media marketing techniques will be applied to increase visibility and traffic across the RFHA brand• Led the development of organization-wide social media management standards, policies and rules of engagement for social media• Defined key performance indicators and implement enterprise level measurement, analytics, and reporting methods to gauge success• Mentored and provide training to management personnel on best practices for creating, managing, monitoring, and developing content for social networks• Worked with RFHA to explore and identify ways to integrate social media into business strategies and marketing campaigns• Applied marketing research and development methods to understand emerging trends and technologies

• Restructured the organization by strategizing a new platform for social media marketing internships• Implemented social media strategies to improve processes and increase overall traffic and engagement to our 20 accounts• Oversaw and critiqued daily posting on Facebook and Twitter of 20 interns working remotely across the country• Collaborated with team to develop strategies for blogging, SEO, email marketing, and crowd sourcing campaigns

Atlanta, Ga

•Accountable for investment administration, operational risk management, data management, performance measurement, asset allocation, and position-based reporting for the private markets portion of Emory University's $5.4 billion endowment portfolio.•Reconciled monthly capital flows for 200+ private equity, venture capital, and natural resources investments.•Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Atlanta, Ga

· Produced monthly and quarterly investment performance reports worth over $11 billion in assets for the most profitable and highly respected consulting group within Morgan Keegan & Regions Bank.· Evaluated performance for multiple strategies across different asset classes, including separately managed portfolios, mutual funds, hedge funds, fixed income, and foreign currency.· Responsible for hiring, managing, and training new team members.

Atlanta, Ga

• Consolidated and assessed customer feedback to ensure and promote superior customer satisfaction.• Motivated team members through effective leadership to encourage involvement and solutions.• Regularly researched and reviewed commission problems as well as diagnosed causes and identified corrective actions for the upper management. • Managed general securities as well as back office brokerage procedures and operations.

Syracuse, New York

• Supervised the installation as well as training of financial representatives on a client database system to enable the utilization of consolidated customer financial statements.• Responsible in the transition of new financial representatives to broker/dealer by acting as the liaison between representatives and operations personnel.• Displayed in-depth knowledge in discussing the operational back office procedures to representatives and their sales assistants.• Worked collaboratively with mutual fund families and financial representatives to modify trade problems of an involved nature.• Assumed full accountability in maintaining the product database and setting up new products as well as syndicates. • Effectively managed and processed all incoming direct mutual fund investments, broker dealer change requests, and block transfer requests for the entire firm.