Andrea Rivolta Email & Phone Number

Milan, IT

Milan, Lombardy, Italy

Milano, Lombardia, Italia

Milan, Lombardy, Italy

Milan, Lombardy, Italy

• Structuring and growing the Italian Tutor Operation team, with strategic and scalable focus
• Ideating and introducing KPIs, dashboards and processes to follow and help team's growth
• Supervising team's performances with focus on reaching given target as churn, tutor recruitment, resource recruitment and retention and many more
• Reporting and addressing performances, actively working on People’s development in their role and personal development path
• Preparing and leading business meetings for a team of 18 and One-on-Ones focused on performance management, action plans production
• Leading projects on global scale

Lille Area, France

• People and data Management
• Supervised team's performances with focus on reaching given target for multiple channels
• Reported and addressed performances, actively working on People’s development in the role and for their own growth
• Led meetings with the staff in order to produce action plans and take stock of team's situation
• Held one to one meetings with agents to address performances, mistakes and action plans
• Covered other RBUs on the platform assuring respect of rules and the achievement of given targets

Paris Area, France

• Managing a team of 20 Agents and 2 Relais Experts
• Supervising team's performances with focus on reaching given target for multiple channels
• Providing reports and stats to the RBU on daily, weekly and monthly basis
• Managing analysis on databases and.xls reports for productivity/quality analysis and improvement
• . Leading meetings with the staff in order to produce action plans and take stock of team's situation
• Having one to one meetings with agents to address performances, mistakes and action plans

Paris Area

• Provided reports and stats for each RBU and the whole business on daily, weekly and monthly basis.
• Developed SQL extraction in support of the daily RBU activities
• Implemented excel based new reports
• Managed analysis on databases and excel reports for in progress issues and action plans
• Led business meeting with Supervisors and Platform Managers in order to understand their needs
• Supported first hand the implementation of a new Workforce Planning tool, following the entire process of implementation and personalisation

Paris Area, France

• Provided phone support and troubleshooting to customer on automotive telematics issues.
• Developed sales and test drive offers to existing or new customers about Nissan vehicles
• Implemented educational calls to customers in need of information and clarification about products/services
• Managed analysis on databases and excel reports for in progress issues and action plans
• Supervised the RBU telematics team

Cork

• Providing phone support and troubleshooting to customer on booking process, administration, web issues.
• Developing sales offers to existing members about various holiday products, with a strong focus on switch-selling
• Implementing educational calls to members who want information and clarification about the network
• Maintenance of an high quality of service with a strong focus on meeting personal and team sales targets
• Managing analysis on databases and excel reports for marketing and telemarketing action planning

Origgio - VA

* Executed operations of Help Desk Support on SAP, Windows, iOS and Android environments* Managed a roll out project for the assignment of new devices to the field force (Laptops and Mobiles)* Developed queries and managed spreadsheet analysis for support operative departments* Mantained relationships with India, Germany and Romania branches using English.

Origgio - VA

* Completed all checks for manage Customer's order and invoice entry in SAP* Managed all the order flow from the reception to the customer careline* Planned and managed internal steps for installation, test and customization of Kofax environment* Drafted user manuals and supervising user trainings* Carried out Help Desk's duties during the absence of the.

Rovello Porro - CO

*Managed technical interventions on JDE environment*Analysed and understood customer's needed for a personalized solutions proposal*Supported branches from all over the world with english tongue

Bresso - MI

* Managed all the account payable flow of invoices, from order to invoice entry* Planned and managed a roll-out ERP project, responsible for data migration.