Andrea Rivolta Email and Phone Number
"L'autorité repose d'abord sur la raison. Si tu ordonnes à ton peuple d'aller se jeter à la mer, il fera la révolution. J'ai le droit d'exiger l'obéissance parce que mes ordres sont raisonnables." Antoine de Saint-ExupéryItalian native speaker, i have a background as customer support, help desk support and IT consultant, as well as account manager and team manager.I would welcome the opportunity to utilise the knowledge and experience I have gained from my work experience as well as my passion for support, management, computer and analysis; I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm and I feel at ease working with targets and deadlines. Seven years abroad, and my extensive traveling experiences, have offered me opportunities to adapt to new environments and strengthen myself and what I can offer to the company I'm working for. I have learned how important it is to be flexible and make use of my own resources.
Christian Dior Couture
View- Website:
- diorcareer.com
- Employees:
- 14955
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Emea Client Services ManagerChristian Dior CoutureMilan, It
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Head Of Customer And Tutor OperationsGostudent Oct 2023 - Jul 2024Milan, Lombardy, Italy -
Head Of OperationsGostudent Nov 2021 - Oct 2023Milano, Lombardia, Italia
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Senior Team ManagerGostudent Sep 2022 - Jan 2023Milan, Lombardy, Italy
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Tutor Operations Team LeaderGostudent Nov 2021 - Jan 2023Milan, Lombardy, Italy• Structuring and growing the Italian Tutor Operation team, with strategic and scalable focus• Ideating and introducing KPIs, dashboards and processes to follow and help team's growth• Supervising team's performances with focus on reaching given target as churn, tutor recruitment, resource recruitment and retention and many more• Reporting and addressing performances, actively working on People’s development in their role and personal development path• Preparing and leading business meetings for a team of 18 and One-on-Ones focused on performance management, action plans production• Leading projects on global scale• Actively participating to recruitment interviews for new profiles to introduce in the company• Managing a Junior TL directly, with a team of 8 reporting indirectly to me
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Customer Service Team ManagerBooking.Com May 2019 - Oct 2021Lille Area, France• People and data Management• Supervised team's performances with focus on reaching given target for multiple channels• Reported and addressed performances, actively working on People’s development in the role and for their own growth• Led meetings with the staff in order to produce action plans and take stock of team's situation• Held one to one meetings with agents to address performances, mistakes and action plans • Covered other RBUs on the platform assuring respect of rules and the achievement of given targets• Actively participated to recruitment interviews for new profiles to introduce in the company• Worked on development projects for data analysis/tools and innovations -
Manager Of Customer ServiceComdata Group Jan 2018 - May 2019Paris Area, France• Managing a team of 20 Agents and 2 Relais Experts• Supervising team's performances with focus on reaching given target for multiple channels• Providing reports and stats to the RBU on daily, weekly and monthly basis• Managing analysis on databases and .xls reports for productivity/quality analysis and improvement•. Leading meetings with the staff in order to produce action plans and take stock of team's situation• Having one to one meetings with agents to address performances, mistakes and action plans • Covering other RBUs on the platform assuring respect of rules and the achievement of given targets -
Workforce Planner & Business AnalystComdata Group Jun 2017 - Jan 2018Paris Area• Provided reports and stats for each RBU and the whole business on daily, weekly and monthly basis. • Developed SQL extraction in support of the daily RBU activities • Implemented excel based new reports • Managed analysis on databases and excel reports for in progress issues and action plans • Led business meeting with Supervisors and Platform Managers in order to understand their needs • Supported first hand the implementation of a new Workforce Planning tool, following the entire process of implementation and personalisation • Provided the entire Contact Center with an equal and fair shift planning, knowing the basics of French legislation and working side by side with the HR department
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HelpdeskComdata Group Feb 2016 - May 2017Paris Area, France• Provided phone support and troubleshooting to customer on automotive telematics issues.• Developed sales and test drive offers to existing or new customers about Nissan vehicles• Implemented educational calls to customers in need of information and clarification about products/services• Managed analysis on databases and excel reports for in progress issues and action plans• Supervised the RBU telematics team
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Holiday Sales ConsultantRci | Vacation Exchange Aug 2015 - Feb 2016Cork• Providing phone support and troubleshooting to customer on booking process, administration, web issues.• Developing sales offers to existing members about various holiday products, with a strong focus on switch-selling• Implementing educational calls to members who want information and clarification about the network• Maintenance of an high quality of service with a strong focus on meeting personal and team sales targets• Managing analysis on databases and excel reports for marketing and telemarketing action planning -
It Consultant And Help Desk RepresentativeSandoz Jan 2014 - Jul 2015Origgio - Va* Executed operations of Help Desk Support on SAP, Windows, iOS and Android environments* Managed a roll out project for the assignment of new devices to the field force (Laptops and Mobiles)* Developed queries and managed spreadsheet analysis for support operative departments* Mantained relationships with India, Germany and Romania branches using English tongue -
Customer Service Representative, Kofax Project Administrator And Order/Invoice EntryNovartis Jan 2012 - Jan 2014Origgio - Va* Completed all checks for manage Customer's order and invoice entry in SAP* Managed all the order flow from the reception to the customer careline* Planned and managed internal steps for installation, test and customization of Kofax environment* Drafted user manuals and supervising user trainings* Carried out Help Desk's duties during the absence of the Help Desk contact -
Help Desk AdministratorRtt S.P.A. Jan 2011 - Jan 2012Rovello Porro - Co*Managed technical interventions on JDE environment*Analysed and understood customer's needed for a personalized solutions proposal*Supported branches from all over the world with english tongue -
Customer Service Administrator, Data Entry Operator And Project AdministratorZambon Mar 2009 - Jan 2011Bresso - Mi* Managed all the account payable flow of invoices, from order to invoice entry* Planned and managed a roll-out ERP project, responsible for data migration.
Andrea Rivolta Education Details
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M. Bassi SeregnoAccounting
Frequently Asked Questions about Andrea Rivolta
What company does Andrea Rivolta work for?
Andrea Rivolta works for Christian Dior Couture
What is Andrea Rivolta's role at the current company?
Andrea Rivolta's current role is EMEA Client Services Manager.
What schools did Andrea Rivolta attend?
Andrea Rivolta attended M. Bassi Seregno.
Who are Andrea Rivolta's colleagues?
Andrea Rivolta's colleagues are Tara Arroyo, Ruby Ho, Mo Elli, Antoine Martin, Chen Wei Chen, Woopah Dd, Brandi Mueller.
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