Client : TEXAS INSTRUMENTS• BMC Remedy and Cherwell service management Ticketing tool.• Creating, managing user accounts in ActiveDirectory.• Monitoring and troubleshooting based on SCCM Report.• Provide Support using telephone and remote.• Provide the full support based on the incidents.• Providing central and remote support for desktop and laptop having windows7, Windows 10 OS. • Base lining new system and system reimaging through Microsoft Deployment Tool. • Installing and configuring Juniper VPN clients for user laptops. • Installing and updating the Symantec antivirus and windows patches. • Configuring Wi-Fi and mail on android smartphone and iPhone • Encrypting the laptops using Pointsec encryption. • Resolving or escalate client reported Incident and Service request.

• Create and manage the user accounts Using Active Directory.• Troubleshooting Network issues for Servers and Desktops.• Configure and troubleshooting outlook related issues.• Hardware support include installation, Troubleshooting and repair PC.• Software support installation, configuration and troubleshooting.• Installing Windows 7 on the client system.• Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.

• Install , setup windows & Other MS office program as needed.• User Management in Active directoy.• Installing Network printer and local printer.• Hardware support include installation, Troubleshooting and repaire PC .• Configure and troubleshoot outlook related issue.• Configuring Routers and switches.• Configuring VLAN.• Troubleshooting technical problems and implementing solutions.• Database Administration

• Install , setup windows & Other MS office program as needed.• Configure and troubleshoot outlook related issue.• Hardware support include installation, Troubleshooting and repaire PC .• Configuring, Managing and Maintaining Network Equipment.• Installing Printers and Antivirus.• Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.

 Troubleshooting Network issues . Installing and Managing Windows XP. Managing User accounts using Active Directory. Trouble shooting Network Issues. Installation & Administration of Antivirus – Kaspersky. Monitoring & managing the data backups in the server. Installation, Configuration & Administration of Network & Local Printers